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A former Facebook Inc contract employee filed a lawsuit in California, alleging that content moderators who face mental trauma after reviewing distressing images on the platform are not being properly protected by the social networking company.
Facebook moderators under contract are "bombarded" with "thousands of videos, images and livestreamed broadcasts of child sexual abuse, rape, torture, bestiality, beheadings, suicide and murder," the lawsuit said.
"Facebook is ignoring its duty to provide a safe workplace and instead creating a revolving door of contractors who are irreparably traumatized by what they witnessed on the job," Korey Nelson, a lawyer for former Facebook contract employee Selena Scola, said in a statement on Monday.
Facebook in the past has said all of its content reviewers have access to mental health resources, including trained professionals onsite for both individual and group counseling, and they receive full health care benefits.
"We take the support of our content moderators incredibly seriously, ... ensuring that every person reviewing Facebook content is offered psychological support and wellness resources," said Bertie Thomson, director of corporate communications.
Also at the Register.
(Score: 3, Insightful) by Arik on Tuesday September 25 2018, @04:02PM
With you there. Especially re: Hollywood.
On the other hand, if that's part of the job from the get-go, I think you'd kind of have to accept that, not sue them for failing to provide you with all the psychotherapy you might need to "recover."
"It seems like Facebook could make this problem gradually disappear. Doesn't Facebook have a TOS? Can't accounts be banned (after reasonable warning) for posting things that violate TOS?"
HELLO Newfriend! Welcome to the internets!
Yeah, that's a 'solution' that's been failing more or less continuously since the first BBS met the first troll.
If laughter is the best medicine, who are the best doctors?