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posted by takyon on Saturday October 06 2018, @03:41PM   Printer-friendly
from the remember-me? dept.

The Verge reports Microsoft pulls Windows 10 October 2018 Update after reports of documents being deleted:

Microsoft has stopped distributing its latest Windows 10 October 2018 Update. The software giant started rolling out the update during the company's Surface event earlier this week, but some Windows 10 immediately noticed their documents were being deleted. "We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating," says Microsoft on its support site for Windows Update.

Microsoft is now recommending that affected users contact the company directly, and if you've manually downloaded the October update then "please don't install it and wait until new media is available." Other Windows 10 users have been complaining that the Microsoft Edge browser and other store apps have been unable to connect to the internet after the October 2018 Update, and the update was even blocked on certain PCs due to Intel driver incompatibilities.

The "Ask Woody" blog notes:

My Recuva trick for restoring deleted data doesn't work all the time. Recuva itself doesn't work all the time, even in the best circumstances (particularly on solid state drives). This isn't one of those best circumstances.

Note the strategic timing of the announcement. Microsoft has known about this bug since October 2. I reported on it[*], along with a workaround that works most of the time, on October 4. They waited until early Saturday morning, October 6, to acknowledge the problem and pull the plug.

[*] It may not happen to all users, but the bug is especially nasty; here's the full title and subtitle of the above-linked story:

Did you upgrade to Win10 1809 and lose all of your documents and pictures? There's a fix for that. — If, in spite of my warnings, you upgraded to the latest version of Win10, and you lost all of your \Documents, \Pictures, \Music, \Videos or other folders, DON'T DO ANYTHING until you've tried this fix.

takyon: A user in our IRC channel says that the update deleted the contents of the user's Documents folder.

Also at ZDNet.


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  • (Score: 0) by Anonymous Coward on Saturday October 06 2018, @04:21PM (3 children)

    by Anonymous Coward on Saturday October 06 2018, @04:21PM (#745070)

    I guess when you are embracing Android [soylentnews.org] you have to let go of something ... and quality control appears to be what they dropped.

    On the plus side, an empty Documents folder is so much easier to manage and backup.

  • (Score: 4, Funny) by bzipitidoo on Saturday October 06 2018, @05:00PM (1 child)

    by bzipitidoo (4388) on Saturday October 06 2018, @05:00PM (#745090) Journal

    > On the plus side, an empty Documents folder is so much easier to manage and backup.

    And, there's more free space! http://bofh.bjash.com/bofh/bofh1.html [bjash.com]

    Microsoft, Bastard Operator From Hell.

    • (Score: 1, Funny) by Anonymous Coward on Saturday October 06 2018, @07:09PM

      by Anonymous Coward on Saturday October 06 2018, @07:09PM (#745114)

      Unix people have known this for years: "Save tapes by directing your backups to /dev/null"
      Microsoft have taken 30 years to catch up to that sysadmin joke.

  • (Score: 4, Interesting) by martyb on Sunday October 07 2018, @02:19AM

    by martyb (76) Subscriber Badge on Sunday October 07 2018, @02:19AM (#745319) Journal

    quality control appears to be what they dropped.

    And actually following up on insider's bug reports. According to a story on Ars Technica [arstechnica.com]:

    A data-loss bug is bad. Data-loss bugs are the worst kind of bug that Microsoft could ship; for rarely backed-up home users, at least, they're worse even than a security flaw—who needs hackers and malware to destroy your data when the operating system does it for you? This bug is sure to raise new doubts about Microsoft's testing, pace of delivering updates, and dependence on the Insider Program to find and report such problems.

    [...] Making this worse is that the bug does appear to have been reported. Numerous reports in Feedback Hub, Microsoft's bug-reporting tool for Windows 10, complain of data deletion after installing preview releases. None of the bug reports appears to have many upvotes, and the reports generally lack in detail. So just as with the more recent reports, they make it hard to pin down the root cause. But it's obvious that, at the very least, something was going wrong and that it was important enough that it should have been investigated and addressed.

    That story references this Tweet [twitter.com] which shows what appears to be a screen grab of several bug reports on Feedback Hub. Direct link to images are image #1 [twimg.com] and image #2 [twimg.com].

    --
    Wit is intellect, dancing.