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from the if-I-had-a-backup-I'd-still-sue dept.
Submitted via IRC for Bytram
Premiere Pro bug ate my videos! Bloke sues Adobe after greedy 'clean cache' wipes files
Adobe is being sued after Premiere Pro unexpectedly deleted a snapper's valuable media files.
David Keith Cooper on Wednesday sued Adobe in San Jose, USA, on behalf of himself and anyone who purchased Premiere Pro 11.1.0, and, as a result, had their personal media files nuked by the video-editing suite. The sueball claims a bug in the application caused it to judiciously erase expensive footage for his projects when he hit the "Clean Cache" function.
[...] At some point, he wanted to free up space on that drive, so told the app to instead use the "Videos" directory on an external storage device to store cached materials. That "Videos" directory also happened to contain footage Cooper, a professional photographer and videographer, had been using for his work. We think you know where this is going.
When he later hit a button to clean the suite's cache, rather than delete the "Media Cache" folder in his "Videos" directory, it instead wiped everything that hadn't been accessed for 90 or more days from the whole "Videos" directory, it is claimed.
[...] Adobe declined to comment on the case, citing a policy against discussing pending litigation.
(Score: 3, Interesting) by Revek on Thursday November 08 2018, @01:56PM (11 children)
We had a lady who used to keep files in the recycle bin. One day a tech came through and ran the disk cleanup utility and she freaked. She also didn't understand it was her fault for putting important documents in the trash.
This page was generated by a Swarm of Roaming Elephants
(Score: 2) by pkrasimirov on Thursday November 08 2018, @02:10PM (1 child)
Me too! Me too!
I knew a girl who kept pictures of her ex-es in the Trash Bin. She would occasionally take them out, view, and put them back with pleasure. Yeah, being the "fix my computer" guy, I tried to empty the trash and only noticed something is wrong when it took some time to count the content...
(Score: 5, Interesting) by SomeGuy on Thursday November 08 2018, @03:23PM
Depending on which version of Windows they were using, there were some valid user interface issues.
The original Windows 95 Explorer desktop did not have a "my documents" shortcut. Because there was no persistent menu like the Macintosh, there is no immediately discoverable way to create new folders or shortcuts on the root desktop. Coming from Windows 3.1, the expectation was everyone would go through "my computer" to manage their files, which could be a bit overwhelming on a loaded system.
So by default, the only container directly on the desktop that could hold files was the recycle bin. Brilliant.
If I recall correctly, Office 95 added a "my desktop" folder on the hard drive, but did not add a shortcut to the desktop. We always had to manually add a desktop shortcut when installing it. Office 97 got the message and automatically created a desktop shortcut.
But then Windows XP, or at least some configurations of it, got this brilliant idea to "simplify" the desktop by hiding all desktop icons by default.... except for the recycle bin.
So once again the only container directly on the desktop that could hold files was the recycle bin. And now "my computer" was gone.
Of course, normal users will not change default settings. Either out of fear they might break something, fear they might become too "different", or if it not their computer then fear they might get in to trouble. So they simply make use of what they visibly have in front of them, even if it isn't the right way to do things.
I still hear of a somewhat similar problem of people not knowing where their browser "downloads" are going, which sometimes needs a desktop shortcut. But these days Microsoft's user metrics don't tell them squat about things people need to do yet avoid because the UI is too fucked up to start with.
(Score: 2) by rob_on_earth on Thursday November 08 2018, @03:47PM (1 child)
Once upon a time I used clean offices in the evenings. Large offices, lots of bins and lots of hoovering.
One night I got called over by the supervisor; she wanted to know if I had binned a large folder, from one of the offices from the night before, proudly I said I had. It was on top of a bin that it was too big to fit into.
Turned out that was a rather important folder and although I did not get the sack all the cleaners got a briefing about not throwing anything away unless it was IN the bin.
(Score: 0) by Anonymous Coward on Thursday November 08 2018, @08:21PM
#metoo
In my last place of employment my boss had a plastic large map with a ton of markings on it. And it was kept on the bin. I even cautioned against that and what do you know, one day this valuable relic was gone. Boss not happy. Was kind of hard not to say SEE I TOLD YOU SO!!!!1
(Score: 5, Interesting) by EvilSS on Thursday November 08 2018, @04:41PM (2 children)
Of course I've seen fun in IT too. One customer had a domain admin (who was never discovered) move SysVol on one of the DCs into the temp folder. Of course some time later someone came along and needed to free up space so they cleared the temp folder. Queue panic and chaos on 3 continents...
(Score: 1, Funny) by Anonymous Coward on Thursday November 08 2018, @08:38PM (1 child)
You had a friend? What was that like?
(Score: 1, Insightful) by Anonymous Coward on Friday November 09 2018, @10:32PM
A bit like getting upvoted IRL.
(Score: 2) by PartTimeZombie on Thursday November 08 2018, @07:31PM
Yup. Been there, done that. I shrugged and carried on.
Listed the issue as pebkac.
(Score: 3, Funny) by wonkey_monkey on Thursday November 08 2018, @08:45PM (1 child)
I set up a transfer directory at work that anyone could use to transfer files around, with the proviso that a) anyone and everyone could see what was in there and b) it could be deleted at any time. I made very, very sure people understood both parts.
One day someone asked for help with their presentation. They had created it and edited it solely in the transfer directory. I went to open the file... and I swear this is the absolute truth, it was in no way deliberate - my muscle memory kicked in and I pressed "shift-delete, enter" instead of just "enter."
Boom. File gone. I tried to recover it, but wasn't able to. I apologised only the requisite amount for my clumsiness, since I still had the originally posted warnings to back me up. He was pretty reasonable and contrite about it, considering I'd just deleted hours of work.
systemd is Roko's Basilisk
(Score: 1, Troll) by rondon on Saturday November 10 2018, @03:33AM
I see that he made a mistake in failing to account for your potential fuckup. Which obviously happened. Do you also piss in the punch at parties?
(Score: 0) by Anonymous Coward on Thursday November 08 2018, @08:54PM
I attempted to perform a tool upgrade. First step was to make an image of the hard disk just-in-case, so I deleted the Temp directory to speed up the image creation.
That software upgrade failed. The software team depended on temp files from the previous upgrade. I know we don't write the best software, but I thought the SW group would know they cannot depend on the Temp directory.
And the additional down time was my fault, naturally.