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posted by mrpg on Thursday November 08 2018, @01:40PM   Printer-friendly
from the if-I-had-a-backup-I'd-still-sue dept.

Submitted via IRC for Bytram

Premiere Pro bug ate my videos! Bloke sues Adobe after greedy 'clean cache' wipes files

Adobe is being sued after Premiere Pro unexpectedly deleted a snapper's valuable media files.

David Keith Cooper on Wednesday sued Adobe in San Jose, USA, on behalf of himself and anyone who purchased Premiere Pro 11.1.0, and, as a result, had their personal media files nuked by the video-editing suite. The sueball claims a bug in the application caused it to judiciously erase expensive footage for his projects when he hit the "Clean Cache" function.

[...] At some point, he wanted to free up space on that drive, so told the app to instead use the "Videos" directory on an external storage device to store cached materials. That "Videos" directory also happened to contain footage Cooper, a professional photographer and videographer, had been using for his work. We think you know where this is going.

When he later hit a button to clean the suite's cache, rather than delete the "Media Cache" folder in his "Videos" directory, it instead wiped everything that hadn't been accessed for 90 or more days from the whole "Videos" directory, it is claimed.

[...] Adobe declined to comment on the case, citing a policy against discussing pending litigation.


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  • (Score: 5, Interesting) by SomeGuy on Thursday November 08 2018, @03:23PM

    by SomeGuy (5632) on Thursday November 08 2018, @03:23PM (#759383)

    Depending on which version of Windows they were using, there were some valid user interface issues.

    The original Windows 95 Explorer desktop did not have a "my documents" shortcut. Because there was no persistent menu like the Macintosh, there is no immediately discoverable way to create new folders or shortcuts on the root desktop. Coming from Windows 3.1, the expectation was everyone would go through "my computer" to manage their files, which could be a bit overwhelming on a loaded system.

    So by default, the only container directly on the desktop that could hold files was the recycle bin. Brilliant.

    If I recall correctly, Office 95 added a "my desktop" folder on the hard drive, but did not add a shortcut to the desktop. We always had to manually add a desktop shortcut when installing it. Office 97 got the message and automatically created a desktop shortcut.

    But then Windows XP, or at least some configurations of it, got this brilliant idea to "simplify" the desktop by hiding all desktop icons by default.... except for the recycle bin.

    So once again the only container directly on the desktop that could hold files was the recycle bin. And now "my computer" was gone.

    Of course, normal users will not change default settings. Either out of fear they might break something, fear they might become too "different", or if it not their computer then fear they might get in to trouble. So they simply make use of what they visibly have in front of them, even if it isn't the right way to do things.

    I still hear of a somewhat similar problem of people not knowing where their browser "downloads" are going, which sometimes needs a desktop shortcut. But these days Microsoft's user metrics don't tell them squat about things people need to do yet avoid because the UI is too fucked up to start with.

    Starting Score:    1  point
    Moderation   +3  
       Interesting=2, Informative=1, Total=3
    Extra 'Interesting' Modifier   0  
    Karma-Bonus Modifier   +1  

    Total Score:   5