SoylentNews is people
SoylentNews
from the if-I-had-a-backup-I'd-still-sue dept.
Submitted via IRC for Bytram
Premiere Pro bug ate my videos! Bloke sues Adobe after greedy 'clean cache' wipes files
Adobe is being sued after Premiere Pro unexpectedly deleted a snapper's valuable media files.
David Keith Cooper on Wednesday sued Adobe in San Jose, USA, on behalf of himself and anyone who purchased Premiere Pro 11.1.0, and, as a result, had their personal media files nuked by the video-editing suite. The sueball claims a bug in the application caused it to judiciously erase expensive footage for his projects when he hit the "Clean Cache" function.
[...] At some point, he wanted to free up space on that drive, so told the app to instead use the "Videos" directory on an external storage device to store cached materials. That "Videos" directory also happened to contain footage Cooper, a professional photographer and videographer, had been using for his work. We think you know where this is going.
When he later hit a button to clean the suite's cache, rather than delete the "Media Cache" folder in his "Videos" directory, it instead wiped everything that hadn't been accessed for 90 or more days from the whole "Videos" directory, it is claimed.
[...] Adobe declined to comment on the case, citing a policy against discussing pending litigation.
(Score: 5, Funny) by chewbacon on Thursday November 08 2018, @04:10PM (2 children)
I responded to a support call with a user who said she edited her spreadsheet, shutdown her computer, went home, came back and her changes were gone. I asked her if she saved her work before she shutdown. She got pretty snappy and said: don’t you ever ask me a question like that again, because I’m not stupid and I’ve been using spreadsheets for a long time.
So her call went on my back burner for a couple hours. I went to her office eventually and started working on it. I found said spreadsheet in her documents folder. She then said she copies it to the desktop everyday as she opens it and closes it multiple times. At the end of the day, she deletes the desktop copy... and there it was in the recycle bin! She deleted the fucking thing. I advised her of a solution: make a shortcut on the desktop to your spreadsheet in your documents.
“No, I don’t want to do that. I don’t like shortcuts. In fact, I think they’re stupid.” Now the Forrest Gump quote made sense to me: stupid is as stupid does. She rejected the solution. Asked to escalate the issue, which just sent it to my manager. He closed the ticket: solution provided to user. She sent a few more tickets for the same problem and we continued to close them and advise her.
(Score: 2) by Gaaark on Thursday November 08 2018, @08:20PM
Yup... can't fix stupid.
--- Please remind me if I haven't been civil to you: I'm channeling MDC. ---Gaaark 2.0 ---
(Score: 1, Touché) by Anonymous Coward on Friday November 09 2018, @10:41AM
You still failed at your support job, because after you learned that she doesn't like and won't use shortcuts, you failed to give her the obvious solution: Instead of deleting the copy on the desktop, move it back to the documents folder.