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from the if-I-had-a-backup-I'd-still-sue dept.
Submitted via IRC for Bytram
Premiere Pro bug ate my videos! Bloke sues Adobe after greedy 'clean cache' wipes files
Adobe is being sued after Premiere Pro unexpectedly deleted a snapper's valuable media files.
David Keith Cooper on Wednesday sued Adobe in San Jose, USA, on behalf of himself and anyone who purchased Premiere Pro 11.1.0, and, as a result, had their personal media files nuked by the video-editing suite. The sueball claims a bug in the application caused it to judiciously erase expensive footage for his projects when he hit the "Clean Cache" function.
[...] At some point, he wanted to free up space on that drive, so told the app to instead use the "Videos" directory on an external storage device to store cached materials. That "Videos" directory also happened to contain footage Cooper, a professional photographer and videographer, had been using for his work. We think you know where this is going.
When he later hit a button to clean the suite's cache, rather than delete the "Media Cache" folder in his "Videos" directory, it instead wiped everything that hadn't been accessed for 90 or more days from the whole "Videos" directory, it is claimed.
[...] Adobe declined to comment on the case, citing a policy against discussing pending litigation.
(Score: 4, Insightful) by EvilSS on Thursday November 08 2018, @04:18PM (4 children)
(Score: 0) by Anonymous Coward on Thursday November 08 2018, @08:16PM (1 child)
....blame others)
AAAANNND, it should be worth his while to make a separate directory for files being worked on: one for the originals and one for the 'cache'.
Idiot should ALWAYS back up important 'cannot lose no matter what FOREVER' files so that he does not lose them no matter what FOREVER. If there is no backup and the hard drive fails....
This is why i have a separate backup of my 20+ years of Doctor Who: one drive fails, the other is there. Firefly i can afford to lose because 1. the download is smaller and 2. i have the DVD's as well i could rip from.
But if i had to i could re-download.
If they are original files i created myself and 'cannot lose no matter what FOREVER', i have backups (and often backups of backups).
YES, the software should maybe not do that, but the file owner is also responsible.
(Score: 2) by rondon on Saturday November 10 2018, @03:40AM
So it is this poor fellows fault that his software, which he purchased with very good money, deletes his shit in ways that are not supposed to happen and were never described as possible?
Are you fucking ignorant of the concept of gross negligence? Do you understand that there isn't a single copy of Adobe Anything that comes with the warning to back up all of your shit because it could wipe your drives?
Jesus Christ, just because some guy makes the mistake of not backing up his files every fucking thumb sucking basement dweller on the site says that it is his fault that proprietary software doesn't act appropriately and causes him economic harm. Can you all suck on proprietary penis just a bit harder? I'm sure that Adobe is going to come around and reward you for being a good soldier any day now.
(Score: 2) by sjames on Friday November 09 2018, @07:19PM (1 child)
Sure, he should have had a backup. Just like a homeowner should have insurance. However, that doesn't mean an arsonist is off the hook for burning the house down with or without insurance.
The incompetence of the software in question does rise to the level of malice. It would seem natural enough that when told where to put a cache, that it should create a folder in that volume specifically for cache files and not touch anything else. That too is just common sense. It would be a good idea to call tmp-something or something-tmp to emphasize that files in that folder are subject to disappearing without notice.
As it turns out, the software did create a cache folder, but it would also delete files outside of that folder, which Adobe has admitted is a bug and issued a patch to confine the deletion to within the folder.
(Score: 2) by EvilSS on Friday November 09 2018, @08:10PM