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What is the Responsibility of TECH to Handicapped People?

posted by martyb on Monday December 17 2018, @11:17PM   Printer-friendly
from the I-don't-see-what-you-did-there dept.

An Anonymous Coward writes:

PLEX, this last week pushed out changes to its ROKU users (I am one). That made using PLEX nearly impossible for some people. Light and Dark gray color palate. White text on light gray background, to the point of the PLEX 1/4 screen height logo and spinning-working throbber being lost on the background.

So war ensues... See Plex.tv support forums if you must.

My question to you all, "What is TECH's responsibility to the Handicapped?".

Should good TECH also have a backdoor method allowing those with usability issues to still use the product, when TECH changes directions? What about lifetime pre-paid services that are now unusable? Should there be immediate return of funds, so we can buy the second best solution (now the best choice for us)? Should any change be signed off by a third party auditor to insure continued usability?

So again, asked differently, what is TECH's moral responsibility?

Original Submission

 
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  • (Score: 2, Insightful) by Anonymous Coward on Monday December 17 2018, @11:22PM (9 children)

    by Anonymous Coward on Monday December 17 2018, @11:22PM (#775616)

    Why is TECH in caps? Does it stand for something.

    Also, in my experience the way google treats the handicapped is the worst. They are constantly changing around the design and placement of settings and the settings themselves. I used to work with someone who was visually handicapped and every update to chrome would waste multiple days getting it usable again.

    Perhaps windows 10 is worse about all that, but I haven't used it.

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  • (Score: 2) by krishnoid on Monday December 17 2018, @11:52PM (8 children)

    by krishnoid (1156) on Monday December 17 2018, @11:52PM (#775631)

    Did they submit feedback about this? Seems like Google would be interested in getting their accessibilty correct to avoid having another laser sight on the regulator-supplied bullseye on their chest. Unless nobody in Washington cares about the disabled (which is possible).

    • (Score: 2, Insightful) by Anonymous Coward on Tuesday December 18 2018, @12:00AM (5 children)

      by Anonymous Coward on Tuesday December 18 2018, @12:00AM (#775634)

      How would they submit feedback? The only obvious feedback method is when the browser crashes.

      • (Score: 4, Interesting) by coolgopher on Tuesday December 18 2018, @01:18AM (4 children)

        by coolgopher (1157) on Tuesday December 18 2018, @01:18AM (#775678)

        Even as a paid-up Google Apps user, there isn't (or at least wasn't) any way of getting in touch with them. No support other than the all-users forum, which as far as I could tell wasn't actually frequented by any Google employees.

        • (Score: 0) by Anonymous Coward on Tuesday December 18 2018, @01:49AM (3 children)

          by Anonymous Coward on Tuesday December 18 2018, @01:49AM (#775687)

          Is that better or worse than firefox which offers a sad face or happy face?
          https://qsurvey.mozilla.com/s3/FirefoxInput/ [mozilla.com]

          • (Score: 0) by Anonymous Coward on Tuesday December 18 2018, @05:25PM

            by Anonymous Coward on Tuesday December 18 2018, @05:25PM (#775920)

            don't be a moron. you can still report bugs via the tracker. the happy/sad face is just for sending random feedback. one way.

          • (Score: 2) by urza9814 on Wednesday December 19 2018, @05:05PM (1 child)

            by urza9814 (3954) on Wednesday December 19 2018, @05:05PM (#776383) Journal

            Next time look at the ENTIRE form, not just the first question. Click one of those faces and they'll ask for more information before it lets you submit anything.

            • (Score: 0) by Anonymous Coward on Wednesday December 19 2018, @06:17PM

              by Anonymous Coward on Wednesday December 19 2018, @06:17PM (#776410)

              Then they should indicate that somehow.

    • (Score: 2) by JoeMerchant on Tuesday December 18 2018, @12:36AM (1 child)

      by JoeMerchant (3937) on Tuesday December 18 2018, @12:36AM (#775661)

      Unless nobody in Washington cares about the disabled (which is possible).

      Nobody with real power. There were a lot of good laws (like ADA) passed in the late 60s, early 70s, and it seems like everybody is sort of letting that coast on automatic since then. They've never been fully enforced, but there are massive streams of federal funding going out to support compliance.

      --
      🌻🌻 [google.com]