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What is the Responsibility of TECH to Handicapped People?

posted by martyb on Monday December 17 2018, @11:17PM   Printer-friendly
from the I-don't-see-what-you-did-there dept.

An Anonymous Coward writes:

PLEX, this last week pushed out changes to its ROKU users (I am one). That made using PLEX nearly impossible for some people. Light and Dark gray color palate. White text on light gray background, to the point of the PLEX 1/4 screen height logo and spinning-working throbber being lost on the background.

So war ensues... See Plex.tv support forums if you must.

My question to you all, "What is TECH's responsibility to the Handicapped?".

Should good TECH also have a backdoor method allowing those with usability issues to still use the product, when TECH changes directions? What about lifetime pre-paid services that are now unusable? Should there be immediate return of funds, so we can buy the second best solution (now the best choice for us)? Should any change be signed off by a third party auditor to insure continued usability?

So again, asked differently, what is TECH's moral responsibility?

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  • (Score: 2) by FatPhil on Tuesday December 18 2018, @01:05AM

    by FatPhil (863) <reversethis-{if.fdsa} {ta} {tnelyos-cp}> on Tuesday December 18 2018, @01:05AM (#775671) Homepage
    "When the interests of multiple groups conflict, the needs of those less advantaged should be given increased attention and priority."

    Alas, that would seem to cover the shitty "oh sorry, we made those changes without even thinking of you, I guess we could tweak something to undo the mess we created" type of attentionthat only gets given to those with the balls to complain. Which is better than the even more common devnulling of such complaints.

    Yours, visually impaired web user.
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