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posted by mrpg on Tuesday February 05 2019, @06:55AM   Printer-friendly
from the I'm-invested-in-this-saga dept.

UK TSB Bank Business Customers Reportedly Unable to Access Accounts Online:

Totally Shocked Businesses have faced a morning without access to their online accounts following yet another IT meltdown at embattled TSB.

It follows a terrible 2018 for the bank that started in April with a week-long outage after a failed migration off its former parent firm’s infrastructure, and also included a series of smaller PR and IT disasters that eventually led to the departure of foot-in-mouth CEO Paul Pester. The bank revealed last week that the chaos had cost it some £330m, and reported a full-year loss of £105.4m.

According to DownDetector, TSB has been experiencing problems this morning since earlier in the morning. Users reported being unable to access internet banking, being shown blank screens on a range of browsers.

[...] TSB sent [The Register] a statement regarding the latest woes. "For some customers, clearing their cache or using an alternative browser has rectified the situation. If anyone has any queries they should speak to their local branch or contact our Business Banking Centre, however, call volumes are higher than usual."

Related: Warning Signs for TSB's IT Meltdown were Clear a Year Ago
Watchdog Slams TSB Boss for Underplaying Extent of IT Meltdown
Go Pester Someone Else: TSB Ditches CEO Over Bank's IT Meltdown


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  • (Score: 2) by FatPhil on Tuesday February 05 2019, @09:45AM (1 child)

    by FatPhil (863) <pc-soylentNO@SPAMasdf.fi> on Tuesday February 05 2019, @09:45AM (#796569) Homepage
    No, not the clients' computers, nor the bank's servers. The bank itself. It seems unable to bank any more. If it was a horse, it would have been put down by now.

    I've never banked with TSB, so have no personal grudge, but if they're as incompetent as Barclays, then they probably don't even know what the job of a bank is. E.g. this guy probably thought he was playing defender as the wiggly lines scrolled across his screen: https://www.zerohedge.com/news/2019-02-04/former-barclays-trader-accused-rigging-euribor-i-dont-even-know-what (Yes, I am bitter, it took Barclays *9* years to change my address, something which only got completed the instant before, and was necessary for, the closing of the account.)
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  • (Score: 2) by kazzie on Tuesday February 05 2019, @04:51PM

    by kazzie (5309) Subscriber Badge on Tuesday February 05 2019, @04:51PM (#796741)

    They've been acquired and spun-off so many times over the years, their IT systems are suffering the same sort of degradation as this [xkcd.com], but with the added loss of institutional memory of how the whole mess works.