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from the Only-the-true-believers-may-worship-here dept.
An Apple store found a new low recently when a Sydney, Australia father was not able to purchase an item because the Apple staffer would only process his payment using Apple pay. In a move the buyer recounts as being 'stupidity', a staff member repeatedly tried to get the customer onto Apple pay instead of just processing the payment for the item. Things went downhill after the staffer asked the customer if he had an iPhone. The customer got the impression that he would need to use the Apple Pay app to buy what he wanted, when what he really needed was to pay and leave. After trying, and failing, to find a staff member who would just process his payment, the customer left the store, walked across the street, and purchased the same item from a JB Hi Fi store.
(Score: 4, Insightful) by bradley13 on Wednesday February 06 2019, @06:52PM (1 child)
A lot of companies apparently do this: give their cashiers the job of signing customers up for a customer card, credit card, or whatever. Too often, the cashiers are given quotas that they have to meet, "or else".
I've always felt sorry for the poor cashiers. It's bad enough having to deal with nutty customers, without having to irritate them on top of it. On top of which, the vast majority of customers do not need and do not want yet-another-card to keep up with - so meeting those quotas has got to be a nightmare.
Everyone is somebody else's weirdo.
(Score: 2) by kazzie on Thursday February 07 2019, @01:15PM
Add on to that the practice of upselling: asking the customer "do you want to swap your medium for a large, it's only 30p more", or " can I interest you in also buying one of these things the manager put next to the tills". Plenty of large retailers put a lot of effort into getting their existing customers to spend more (increasing "basket value" ), without much concern about the number of customers who go elsewhere to avoid the hard selling.