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from the Only-the-true-believers-may-worship-here dept.
An Apple store found a new low recently when a Sydney, Australia father was not able to purchase an item because the Apple staffer would only process his payment using Apple pay. In a move the buyer recounts as being 'stupidity', a staff member repeatedly tried to get the customer onto Apple pay instead of just processing the payment for the item. Things went downhill after the staffer asked the customer if he had an iPhone. The customer got the impression that he would need to use the Apple Pay app to buy what he wanted, when what he really needed was to pay and leave. After trying, and failing, to find a staff member who would just process his payment, the customer left the store, walked across the street, and purchased the same item from a JB Hi Fi store.
(Score: 2, Insightful) by thewalkindude on Thursday February 07 2019, @03:01AM
It's not the paltry $5 or $10 for a package of batteries they want, it's the money for your information that they can sell in the future that they want.
That being said, I was extremely impressed the last time I was in a Radio Shack about 3 years ago looking for an 'N' type to PL259 connector adapter. The clerk, who I guessed was about 21 or 22 years old, behind the counter actually knew what I was talking about and found the correct adapter, in a dusty package, way back in the corner of the store. Unfortunately, she spent the next 10 minutes trying to sell me on a bunch of other crap that she was 'required' to try to sell. Outside of that she had to problem with taking cash, so I had no problems there.