An Apple store found a new low recently when a Sydney, Australia father was not able to purchase an item because the Apple staffer would only process his payment using Apple pay. In a move the buyer recounts as being 'stupidity', a staff member repeatedly tried to get the customer onto Apple pay instead of just processing the payment for the item. Things went downhill after the staffer asked the customer if he had an iPhone. The customer got the impression that he would need to use the Apple Pay app to buy what he wanted, when what he really needed was to pay and leave. After trying, and failing, to find a staff member who would just process his payment, the customer left the store, walked across the street, and purchased the same item from a JB Hi Fi store.
(Score: 3, Interesting) by kazzie on Thursday February 07 2019, @01:18PM (1 child)
At least one UK retailer (Argos) has started asking customers if they'd like their (warranty) receipt e-mailed to them when they pay. A good way to build up a mailing list!
(Score: 3, Interesting) by DavePolaschek on Thursday February 07 2019, @02:34PM
Home Depot does this too. "Would you like an emailed receipt?"