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posted by martyb on Wednesday February 06 2019, @07:42PM   Printer-friendly
from the you-get-what-you-give dept.

It's 2019 and still retailers haven't quite got a grip on their online shopping websites. Coles, a large supermarket in Australia, sold products with deep discounts due to a glitch until the company found the problem and restored the system. This story comes with a modern twist with users going to social media to spread the word about the glitch on the site so others can quickly take advantage. The store was able to get ahead of the surge in online shoppers and cull some of the carts, but not before the front runners picked up their discount goods.

Oh, look, a good use for social media. What are we up to, 5, or 6 now? =)


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  • (Score: 2) by FatPhil on Wednesday February 06 2019, @09:24PM (2 children)

    by FatPhil (863) <reversethis-{if.fdsa} {ta} {tnelyos-cp}> on Wednesday February 06 2019, @09:24PM (#797413) Homepage
    The "if their order will not be filled in full" made me think that Coles considers no contract has been made.

    The shelf price, and the displayed price on a webpage by analogy, do not make a contract, obviously, they are offers for tender. However, by the time you've checked out, and they've offered you back the same total to pay, there's consideration from both sides, and as soon as you agree to that, it ought to be a contract.

    Of course, the US and UK legal systems have gone against that common sense conclusion (claiming that the contract is only binding when the product actually gets shipped, which I find utterly absurd[*]) - is Oz as anti-consumer-protection as those two are?

    [* E.g. such rules permit retailers to "sell" things that they know they cannot deliver, they might not even ever have had them available. And that includes the loss leaders that fooled you into shopping there in the first place.]
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  • (Score: 3, Interesting) by PartTimeZombie on Wednesday February 06 2019, @10:24PM

    by PartTimeZombie (4827) on Wednesday February 06 2019, @10:24PM (#797451)

    ...is Oz as anti-consumer-protection as those two are?

    No. See my comment above.

    There is also this banking scandal [stuff.co.nz] playing out at the moment. I can't see any senior bankers going to jail though. Even though they seem to have broken the law. Australia is of course not immune to money making charges go away.

  • (Score: 3, Informative) by c0lo on Wednesday February 06 2019, @11:45PM

    by c0lo (156) Subscriber Badge on Wednesday February 06 2019, @11:45PM (#797497) Journal

    The Oz consumer protection law only requires the advertised prices to not be misleading [accc.gov.au], but allow for clerical errors in the advertised prices - as long as they are corrected.

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