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BT has been ticked off for running a campaign claiming to have the UK's "most powerful" broadband, almost two years after it was hauled before the ad industry watchdog over the same issue.
Back in June 2017, the Advertising Standards Authority (ASA) rapped the former state monopoly on the knuckles for "misleading" and "inaccurate" boasts that its Smart Hub provided a "stronger signal" than all of its competitors. BT was clearly undeterred by the ASA.
Fast-forward to the here and now and the gummy-mouthed watchdog received a complaint from Virgin Media – itself no stranger to criticism about its own campaigns – about two BT promos: one for consumers and one for businesses.
The first, aimed at households, included the claim "UK's most powerful Wi-Fi vs major broadband providers" as part of the Unlimited Infinity bundle. The second made the same claim but was aimed at businesses via the BT Business Smart Hub.
(Score: 3, Flamebait) by Nuke on Monday March 04 2019, @11:19AM (1 child)
I cut loose from BT about 3 years ago. The line to my house was broken by trees (not mine, along the road half a mile away ), and they took 6 weeks to do anything. Then they would not recompense me for anything other than a pro-rata part of the standing charge. Meanwhile I was having to drive 10 miles to use the internet at the nearest public library and 3 miles to use my mobile (no reception here).
Apart from that - ever tried to contact them about a poor (like crackly) line? There is no dedicated number for this so you must go through umpteen menus with voice recognition FFS! Asked if you want to pay your bill, go paperless, or want to hear a plug about how "green" they are, etc and you are yelling and screaming "NO!!! LINE FAULT!!" and because it is voice recognition on a very crackly line it just says "I'm sorry, I did not catch that". Eventually if you are lucky you get through to an Indian with a heavy accent (plus the crackles don't forget) who does not seem to know what a tree is (they chopped them all down for firewood in India I supppose) who once the fake Hugh Grant accent wears off in a few seconds, is telling you to fuck off, in a polite way of course
(Score: 3, Interesting) by NateMich on Monday March 04 2019, @12:57PM
Your telecoms and their tech support sound exactly like ours here in the US.
I'm not really surprised.