According to Ofcom, speeds of 24Mbps are currently available to 94 per cent of premises. Yet only 45 per cent have signed up, sticking with their poxy standard ADSL packages of around 11-12Mbps.
A survey of 3,000 customers by Which? suggests that the most common reason for not bothering to upgrade was because people felt happy with their current speeds.
So if people can't be arsed to upgrade from creaking ADSL services to the much-derided "superfast" fibre-to-the-cabinet (FTTC) speeds, why on earth are they going to bother with the far more expensive full-fibre speeds?
(Score: 0) by Anonymous Coward on Friday August 09 2019, @05:50PM (1 child)
If you're getting reasonably reliable performance and your ISP offers "up to" a much faster throughput rate for a corresponding surcharge, will you take it? What if you've been caught by that lie before? Multiple times.
"Sure, you can get by with x Mbps for $/month, but for $$$/month you can get up to 6x Mbps."
Ooh, that sounds good, sign me up.
Result: now you're paying $$$/month and seeing occasional peak speeds of maybe 1.2x Mbps. When you bitch about it, your ISP points out that 1.2x definitely falls within the "up to 6x" you were promised, so they don't see a valid complaint, thank you, buh-bye.
(Score: 0) by Anonymous Coward on Friday August 09 2019, @10:15PM
For me it is "I am willing to spend X per month on internet". Then I see what speed tiers I can get at that price. If you offer double the speed at double the cost I am not really in the market for that anymore. Want it? Oh sure. Afford it, not so much.