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New Lows At Bose As Firmware Update Woes Infuriate Soundbar Bros

posted by Fnord666 on Wednesday September 11 2019, @04:19AM   Printer-friendly
from the maybe-do-some-testing dept.

Arthur T Knackerbracket writes:

Arthur T Knackerbracket has found the following story:

Hoity-toity hi-fi purveyor Bose has inadvertently silenced a bunch of its own soundbars with a recent firmware update.

The problems were first reported on the Bose support forum two weeks ago and affect the company's Soundbar 700.

Users connecting the overpriced telly speaker via HDMI are being advised to use optical connections instead as a temporary fix. Support staff have also suggested rebooting the speaker every time the TV is turned on or contacting the telly's manufacturer – ideas not broadly welcomed by Bose customers.

The Reg reader who tipped us off complained: "In typical Bose fashion thus far, they attempted to blame TV and other device firmwares and suggested asinine resolutions that seem as positive as jumping up and down on one foot to solve the issue. Lastly they suggest using optical cables rather than using what has been [the] working solution of HDMI ARC and CEC for many people since inception of the product."

Original Submission

 
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  • (Score: 3, Interesting) by Rupert Pupnick on Wednesday September 11 2019, @05:23PM (1 child)

    by Rupert Pupnick (7277) on Wednesday September 11 2019, @05:23PM (#892804) Journal

    Engineering fuckups come in all shapes and sizes, but DOA firmware updates are very high on the list of Big Ones, second only to issues that affect customer safety (such as fires, for example). This is a symptom of major dysfunction and lack of visibility and control in engineering and operations.

    As to hoity-toity, I think those days are gone because there really isn't a hoity-toity market left. Bose used to distinguish themselves in the cabinet speaker market (and maybe noise cancelling headphones), but because of the incredibly media rich, mobile accessible world that we live in, that market has gone away. No one sits in front of a pair of speakers to listen to an album or CD anymore, so Bose now has to compete with the likes of Beats, Skullcandy, etc.

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  • (Score: 0) by Anonymous Coward on Thursday September 12 2019, @02:08AM

    by Anonymous Coward on Thursday September 12 2019, @02:08AM (#893023)

    > No one sits in front of a pair of speakers to listen to an album or CD anymore,

    I beg to differ. While I use headphones most of the time, it's really special to wait until everyone else has left the house, put on an album/CD and then sit down in front of my B&W speakers, similar to these, https://www.ebay.com/c/927546539 [ebay.com]