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posted by Fnord666 on Friday September 13 2019, @10:56AM   Printer-friendly
from the who-needs-a-payroll dept.

Submitted via IRC for SoyCow2718

NY Payroll Company Vanishes With $35 Million

This communique came after employees at companies that depend on MyPayrollHR to receive direct deposits of their bi-weekly payroll payments discovered their bank accounts were instead debited for the amounts they would normally expect to accrue in a given pay period.

To make matters worse, many of those employees found their accounts had been dinged for two payroll periods — a month’s worth of wages —leaving their bank accounts dangerously in the red.

The remainder of this post is a deep-dive into what we know so far about what transpired, and how such an occurrence might be prevented in the future for other payroll processing firms.


Original Submission

 
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  • (Score: 4, Interesting) by curunir_wolf on Friday September 13 2019, @06:27PM (1 child)

    by curunir_wolf (4772) on Friday September 13 2019, @06:27PM (#893791)

    Yea, that's the way it's supposed to work.

    I had a fraudulent charge from NewEgg once. I did have an account there, but did not order those items. They were shipped to another state. Also, the charge was not on my NewEgg account, but it WAS using a credit card that NewEgg had on file with my account. So the first issue is that NewEgg should NOT have allowed a charge on a separate account for the same card. Seems like a simple fraud check to implement.

    Anyway, reported to the bank, and got it credited. Then, a week later, they took it back out. It seems NewEgg responded to the fraud report by claiming it was a legitimate charge. Different shipping address, card used on an account with a different name on the card, everything, but still claimed it was legit. The bank (or someone) apparently bought that (bogus) explanation so reversed the fraud reversal.

    I had to file an appeal at the bank. I documented everything. The name was different, the shipping address was one I never used. The address for the card was mine, but I had moved from that address 2 years prior and the bank had my address current, etc. Lots of paperwork, submitted to the bank.

    Nothing happened. I followed up, the bank followed up with where it went, I contacted NewEgg, who refused to take any responsibility for it. The bank kept getting the run-around about the appeal. This went on for several months (WAY past the 60-day maximum for responding to the appeal.

    Here's what finally got action: We posted about it on Twitter, calling out MasterCard as the entity. Backed it up with a blog post with redacted documents, but enough to tell the story. The day after the Twitter post someone from MasterCard contacted us by DM, then by phone. Still took a couple of more days, but they finally got it cleared up, and the money was back in our account.

    If it wasn't for our ability to expose MasterCard for malfeasance in public that way, I doubt we would have ever gotten our money back. It wasn't enough money to be worth hiring a lawyer to handle.

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  • (Score: 3, Interesting) by nitehawk214 on Friday September 13 2019, @08:25PM

    by nitehawk214 (1304) on Friday September 13 2019, @08:25PM (#893838)

    I got the same runaround from a bank for weeks until posting about it on social media. Problem fixed and money returned that day after a call from a bank manager an hour later.

    Apparently name and shame is the only way to get corporations to give any shits.

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