Stories
Slash Boxes
Comments

SoylentNews is people

Amazon is Shipping Expired Food Scaring Consumers and Putting Big Brands at Risk

posted by janrinok on Tuesday October 22 2019, @01:53AM   Printer-friendly
from the check-the-dates dept.

upstart writes:

Submitted via IRC for Runaway1956

Amazon is shipping expired food, from baby formula to old beef jerky, scaring consumers and putting big brands at risk

Amazon's spokesperson said the company uses a combination of humans and artificial intelligence to monitor the 22 million-plus pieces of customer feedback received weekly for product quality and safety concerns. Amazon may remove products or suspend an account if the seller violates its policies.

"We work hard to make sure customers receive high-quality products when they order from our store," the spokesperson said. "We have robust processes in place to ensure customers receive products with sufficient shelf life.

"If customers have concerns about items they've purchased, we encourage them to contact our Customer Service directly and work with us so we can investigate and take appropriate action," the spokesperson added.

[...]Amazon says it feeds data from suspended listings and accounts into its AI systems so they can get better at detection and at blocking suspicious activity. Human moderators can also trigger an investigation if they receive feedback suggesting a product is unsafe. In the food category, Amazon uses a database called "Heartbeat" to monitor customer commentary through reviews, phone calls, emails and seller feedback for safety issues.

Even with all these tools, several consultants who advise sellers say Amazon needs to rely on more than just customer complaints and refunds to catch expired foods. They argue that Amazon needs to devise new strategies to police the marketplace more effectively and improve detection of questionable products, while strictly enforcing its policies when third-party sellers break the rules.

Also at:

Original Submission

 
This discussion has been archived. No new comments can be posted.
Amazon is Shipping Expired Food Scaring Consumers and Putting Big Brands at Risk | Log In/Create an Account | Top | 21 comments | Search Discussion
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.

  • (Score: 5, Informative) by c0lo on Tuesday October 22 2019, @05:40AM (3 children)

    by c0lo (156) Subscriber Badge on Tuesday October 22 2019, @05:40AM (#910188) Journal

    Will I Die?

    Yes, everyone does.

    --
    https://www.youtube.com/watch?v=aoFiw2jMy-0 https://soylentnews.org/~MichaelDavidCrawford
    Starting Score:    1  point
    Moderation   +3  
       Informative=3, Total=3
    Extra 'Informative' Modifier   0  
    Karma-Bonus Modifier   +1  
    Total Score:   5  

  • (Score: 0) by Anonymous Coward on Tuesday October 22 2019, @06:00AM (2 children)

    by Anonymous Coward on Tuesday October 22 2019, @06:00AM (#910194)

    As an immortal jellyfish i am deeply offended by your comment.

    • (Score: 2) by maxwell demon on Tuesday October 22 2019, @06:21AM

      by maxwell demon (1608) on Tuesday October 22 2019, @06:21AM (#910199) Journal

      Even an "immortal" jellyfish will eventually die. Just not of old age.

      --
      The Tao of math: The numbers you can count are not the real numbers.

    • (Score: 4, Funny) by c0lo on Tuesday October 22 2019, @06:28AM

      by c0lo (156) Subscriber Badge on Tuesday October 22 2019, @06:28AM (#910200) Journal

      As an immortal jellyfish i am deeply offended by your comment.

      220m [sealifebase.ca] is not that deep.

      --
      https://www.youtube.com/watch?v=aoFiw2jMy-0 https://soylentnews.org/~MichaelDavidCrawford