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Amazon's spokesperson said the company uses a combination of humans and artificial intelligence to monitor the 22 million-plus pieces of customer feedback received weekly for product quality and safety concerns. Amazon may remove products or suspend an account if the seller violates its policies.
"We work hard to make sure customers receive high-quality products when they order from our store," the spokesperson said. "We have robust processes in place to ensure customers receive products with sufficient shelf life.
"If customers have concerns about items they've purchased, we encourage them to contact our Customer Service directly and work with us so we can investigate and take appropriate action," the spokesperson added.
[...]Amazon says it feeds data from suspended listings and accounts into its AI systems so they can get better at detection and at blocking suspicious activity. Human moderators can also trigger an investigation if they receive feedback suggesting a product is unsafe. In the food category, Amazon uses a database called "Heartbeat" to monitor customer commentary through reviews, phone calls, emails and seller feedback for safety issues.
Even with all these tools, several consultants who advise sellers say Amazon needs to rely on more than just customer complaints and refunds to catch expired foods. They argue that Amazon needs to devise new strategies to police the marketplace more effectively and improve detection of questionable products, while strictly enforcing its policies when third-party sellers break the rules.
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(Score: 1) by Sulla on Tuesday October 22 2019, @07:31AM (1 child)
Before I met my wife's grandmother who lives in Florida she told me a story from her childhood to try and explain the kind of person her grandmother is.
When my wife was thirteen or so she flew to Florida from Alaska to visit with family and enjoy the various things people claim to enjoy in Florida. She flew down early to spend time with her grandparents before her parents were able to fly down. During this time period the weather was supposed to be good, and the expectation set by her grandmother was that they would go to the beach and such things people in Florida claim are good.
As they were getting ready to go to the beach my wife was asked to retrieve something from the pantry, and returned with an expired item. Her grandmother was concerned, how many other items could be expired? And my god, think of the children, what if the item does not have an expiration date?
For the next several days my wife was under orders from her grandmother to review every piece of food in their pantry for expired food that could be thrown away. If there was no way to tell what the expiration date was, my wife was made to call the manufacturer to confirm that she wasn't just looking in the wrong place or that there isn't another way to verify batch.
Fuck Florida
Ceterum censeo Sinae esse delendam
(Score: 3, Insightful) by Immerman on Tuesday October 22 2019, @01:28PM
It never ceases to amaze me how many people think expiration dates on canned food mean something. Canned food is stable - that's the whole point of canning. So long as the can isn't punctured, the contents will remain good almost indefinitely. The expiration date is there primarily to get stores (and individuals) to throw away perfectly good food and buy more. It *might* start to taste funny eventually, as chemical degradation slowly breaks down the complex molecules but that's usually no noticeable until long after the expiration date.