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posted by cmn32480 on Saturday November 02 2019, @04:11PM   Printer-friendly
from the what's-in-YOUR-wallet? dept.

Capital One Fixes Systemwide Outage:

The outage happening on a Friday -- and the first of the month -- makes for some bad timing.

Capital One customers had to wait several hours before they could access their money on Friday. The bank had a massive outage that prevented people from withdrawing or depositing funds.

A tweet from the bank's customer service Twitter account Friday afternoon said the issue affecting its customers in the morning had been resolved. However, some tweeted in response, saying they still couldn't access their direct deposits, or transfer funds.

Friday morning, the Capital One customer service account confirmed the outage after a customer tweeted about being unable to access an account. One apparent customer tweeted that she'd contacted the bank by phone and was told by a representative that it was a systemwide problem.

A company spokesperson said in an email Friday that customers won't be responsible for any late fees associated with this issue.

It's nice that Capital One will not directly charge fees to their customers because of the outage, but what about people who did not have their deposits accepted and saw automated payments bounced? What about the indirect fees their customers incurred as a result?

Previously:
Capital One Target of Massive Data Breach


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  • (Score: 0) by Anonymous Coward on Saturday November 02 2019, @05:15PM (1 child)

    by Anonymous Coward on Saturday November 02 2019, @05:15PM (#915061)

    It's a pain to deal with any bank, but since they don't do a perfect job of staying online I have accounts at a bank and separate credit union.

  • (Score: 2) by Snotnose on Saturday November 02 2019, @11:33PM

    by Snotnose (1623) on Saturday November 02 2019, @11:33PM (#915157)

    That 90's incident taught me to always have enough cash on hand to cover any credit card purchase I make (if the ATM can crap out, so can a credit card). Now I always carry between $100 and $200 cash, when it dips under $100 I hit the ATM. Came in handy a couple years after my original story, which leads to another story....

    CSB

    Mid 90s, met my future wife in my neck of the woods, but she lived some 40 miles north. First date was in her neck of the woods, Mexican restaurant, declined my main credit card. And my secondary one. Fortunately I had the cash to pay the bill, things went well that night, we got married, bought a house, got divorced, she got the house, now I'm in a shitty 1 bedroom apt while she's in a 3 bedroom condo 100 yards from the beach.

    Anywhoo, deep breaths, turns out my credit cards were denied due to their fraud prevention strategies. I was using my credit card outside my usual area, which triggered an alert. What's funny about that is I got my credit cards specifically for work travel. So using them 1000 miles from home was fine and dandy, but 40 miles away? Problem. Worse? Back then I used cash for everything except for work related travel, where the credit card receipts went onto expense reports. I never used a credit card in my neck of the woods.

    / I do make exceptions to the "have enough cash to cover the credit card"
    // Things like buying a new TV, a PS4, or a check engine light == $$$
    /// all of which I've done since last Black Friday.

    --
    Why shouldn't we judge a book by it's cover? It's got the author, title, and a summary of what the book's about.