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martyb writes:

Capital One Fixes Systemwide Outage:

The outage happening on a Friday -- and the first of the month -- makes for some bad timing.

Capital One customers had to wait several hours before they could access their money on Friday. The bank had a massive outage that prevented people from withdrawing or depositing funds.

A tweet from the bank's customer service Twitter account Friday afternoon said the issue affecting its customers in the morning had been resolved. However, some tweeted in response, saying they still couldn't access their direct deposits, or transfer funds.

Friday morning, the Capital One customer service account confirmed the outage after a customer tweeted about being unable to access an account. One apparent customer tweeted that she'd contacted the bank by phone and was told by a representative that it was a systemwide problem.

A company spokesperson said in an email Friday that customers won't be responsible for any late fees associated with this issue.

It's nice that Capital One will not directly charge fees to their customers because of the outage, but what about people who did not have their deposits accepted and saw automated payments bounced? What about the indirect fees their customers incurred as a result?

Previously:
Capital One Target of Massive Data Breach

Original Submission