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Capital One Fixes Systemwide Outage

posted by cmn32480 on Saturday November 02 2019, @04:11PM   Printer-friendly
from the what's-in-YOUR-wallet? dept.

martyb writes:

Capital One Fixes Systemwide Outage:

The outage happening on a Friday -- and the first of the month -- makes for some bad timing.

Capital One customers had to wait several hours before they could access their money on Friday. The bank had a massive outage that prevented people from withdrawing or depositing funds.

A tweet from the bank's customer service Twitter account Friday afternoon said the issue affecting its customers in the morning had been resolved. However, some tweeted in response, saying they still couldn't access their direct deposits, or transfer funds.

Friday morning, the Capital One customer service account confirmed the outage after a customer tweeted about being unable to access an account. One apparent customer tweeted that she'd contacted the bank by phone and was told by a representative that it was a systemwide problem.

A company spokesperson said in an email Friday that customers won't be responsible for any late fees associated with this issue.

It's nice that Capital One will not directly charge fees to their customers because of the outage, but what about people who did not have their deposits accepted and saw automated payments bounced? What about the indirect fees their customers incurred as a result?

Previously:
Capital One Target of Massive Data Breach

Original Submission

 
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  • (Score: 2) by FatPhil on Sunday November 03 2019, @03:25PM (2 children)

    by FatPhil (863) <{pc-soylent} {at} {asdf.fi}> on Sunday November 03 2019, @03:25PM (#915343) Homepage
    Yup, redundany is useful. G/f & I share the load. My local account is with $BIGPLAYER, g/f's is with $BIGGESTPLAYER, so we're safe-ish, but we each have individual backups - I have a $FINNISHBIGPLAYER card, g/f has $UKBIGPLAYER that we don't like to use unless we're in Finland, the UK, or somewhere else overseas. It's kinda overkill, the only time we've seen the systems fail is when all the (unified network) ATMs ran out of the paper stuff at the same time due to unusual demand and logistics issues, so obviously that affected both of us on both cards.

    I also use $FINNISHBIGGUY for my GSM connection, and she uses $ESTONIANBIGGUY for hers, so the chance of us being detached from the phone network is diminished.

    And home uses $BIGGISHISP for the internet connection, and the office uses $BIGGERISP for its, with the mail and web servers configured to serve all our domains with one short tappety-tap if we lose one temporarily.

    So yes, very much, redundancy is good.

    Hmmm, I don't have a spare g/f...
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  • (Score: 2) by FatPhil on Sunday November 03 2019, @03:26PM (1 child)

    by FatPhil (863) <{pc-soylent} {at} {asdf.fi}> on Sunday November 03 2019, @03:26PM (#915344) Homepage
    Then again, I don't think the g/f does either. Maybe she's using RAID (redundant arrays of inexpensive dicks)!
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    • (Score: 1) by RandomFactor on Sunday November 03 2019, @04:38PM

      by RandomFactor (3682) Subscriber Badge on Sunday November 03 2019, @04:38PM (#915356) Journal

      /me pockets another expression for future use

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