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posted by janrinok on Sunday December 15 2019, @06:23AM   Printer-friendly
from the say-it-isn't-so dept.

Submitted via IRC for chromas

Your Internet Provider Likely Juiced Its Official Speed Scores

Companies wield tremendous influence over the [FCC's internet speeds] study and often employ tactics to boost their scores, according to interviews with more than two dozen industry executives, engineers and government officials. As a result, the FCC's report likely gives consumers an unreliable measure of internet providers' performances by overstating speeds.

[...] The FCC informs companies which customers are part of the speed tests, allowing some to prioritize giving those households better service, engineers who worked at some of the companies said. The FCC relies on companies to provide information about the speed plans for the customers being tested.

Major providers have persuaded the FCC to remove unfavorable data, including individual houses with poor scores, blaming faulty equipment. They have successfully argued to exclude test days when heavy traffic slowed scores, such as during NFL games or when pushed a new software update. Reasons for the deletions aren't always included in the FCC reports.

Many internet providers gain additional information about the users being tested by paying SamKnows, the U.K.-based company that administers and provides equipment for the tests, for real-time access to testers' scores year-round, and other analytics.

Representatives of major broadband providers denied tampering with the FCC study, pointing to a code of conduct they sign that forbids them from influencing the results unless it is "consistent with normal business practices." They said any network upgrades improved service for swaths of their subscribers, not just households in the FCC's tests.

AT&T said that in its case, the company asked the FCC to remove DSL data from the report because it no longer markets that older technology, which relies on copper phone lines, used by a small percentage of its customer base. The company said the commission's own policies should have excluded the "obsolete" internet plans. AT&T also said that it did validate the DSL accounts for the FCC.

An FCC spokesman said the program has a transparent process and that the agency will continue to enable it "to improve, evolve, and provide meaningful results as we move forward."


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  • (Score: 2) by bzipitidoo on Sunday December 15 2019, @02:26PM (2 children)

    by bzipitidoo (4388) on Sunday December 15 2019, @02:26PM (#932367) Journal

    When the price of copper skyrockets, you'll be ripping all that cable out :P. Or did you actually run fiber?

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  • (Score: 2) by The Mighty Buzzard on Sunday December 15 2019, @02:59PM

    by The Mighty Buzzard (18) Subscriber Badge <themightybuzzard@proton.me> on Sunday December 15 2019, @02:59PM (#932374) Homepage Journal

    Cat 6. I don't think we have a single device that's set up for fiber.

    --
    My rights don't end where your fear begins.
  • (Score: 1, Interesting) by Anonymous Coward on Monday December 16 2019, @12:36AM

    by Anonymous Coward on Monday December 16 2019, @12:36AM (#932565)

    Man, don't even joke about that. My buddy was doing renovations on his house and someone broke in and ripped all the pipes and wires out of the wall. I'm not just talking about the NM electrical and fresh-water copper. I mean all of it, including the cast iron, PVC, PEX, and vinyl, on top of the fiber optics, CAT-5e, 6P6C, conduit, coax, HVAC wiring, and buried cable.

    At least the bastards got caught and had to pay up. IIRC, the electrician used something weird like buried 8-4-2 and 14-6-2 cable between the house, the garage, and the outbuilding that they tried to sell after ripping it out of the lawn. So it was easy for the scrap recycler and the police to figure out who the guys were that ripped it out because, apparently, most people don't use that sort of stuff.