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upstart writes in with an IRC submission for Anonymous_Coward:

US finally prohibits ISPs from charging for routers they don't provide:

Even by the low customer-service standards of the cable and telecom industries, requiring customers to pay a monthly fee for equipment they own is pretty rude. But that's exactly what Frontier Communications does to its customers, as we wrote in July 2019. Frontier customers who use routers they own themselves must still pay Frontier $10 a month in a "Wi-Fi Router" fee, even if the router they use is fully compatible with the service and requires no additional work on Frontier's part.

As Frontier's website says, its customers are forced to pay "a monthly lease fee for your Frontier router or modem—whether you use it or not." That statement makes it sound like Frontier automatically provides the device to all customers—but the customer in Texas we wrote about never received a router from Frontier and was still required to pay the fee.

In mid-2020, Frontier should be forced to change its ways. A US government spending bill approved by Congress and signed by President Trump last month includes new requirements for television and broadband providers.

A new "consumer right to accurate equipment charges" prohibits the companies from charging customers for "covered equipment provided by the consumer." Covered equipment is defined as "equipment (such as a router) employed on the premises of a person... to provide [TV service] or to provide fixed broadband Internet access service."

The companies may not charge rental or lease fees in cases when "the provider has not provided the equipment to the consumer; or the consumer has returned the equipment to the provider."

The new law is an update to the Communications Act and is scheduled to apply six months after passage, which would be June 20. The law gives the Federal Communications Commission an option to extend the deadline by six months if the FCC "finds that good cause exists for such an additional extension." As we've previously written, the FCC hasn't done much of anything to protect customers from bogus rental fees.

Original Submission