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Grubhub is faking which restaurants it actually partners with:
Grubhub has a new "growth hacking" strategy that includes creating a restaurant listing on its platform for places it doesn't even partner with. According to a new report by the San Francisco Chronicle and tweets by restaurant owner Pim Techamuanvivit, Grubhub has been allowing customers to order food from its websites from restaurants that haven't technically signed up to be on Grubhub or its subsidiaries' platforms. (Disclosure: my parents own a restaurant that partners with Grubhub.)
Techamuanvivit explains in a Twitter thread that over the weekend, she received a call from a customer claiming their order hadn't been delivered. The only problem: Techamuanvivit's restaurant, Kin Khao, doesn't offer takeout or delivery.
I told him we've never been on it, not in our entirely lifetime as @kinkhao. He sounded really confused, so we said goodbye and I hung up the phone. Then I got a little curious, so I went into the office and googled "kin khao delivery", and guess what came up.. pic.twitter.com/cptMoYtoZu
— Pim Techamuanvivit (@chezpim) January 26, 2020
Previously:
Grubhub's New Strategy Is to Be an Even Worse Partner to Restaurants
Grubhub Says its Contract Allowed It to Create Fake Restaurant Websites
Grubhub Drivers Are Contractors—Not Employees—Judge Rules
Trial to Decide Whether Ex-Grubhub Driver Should be Classified as Employee
(Score: 5, Informative) by qzm on Sunday February 02 2020, @08:08PM (10 children)
Reading comprehension IS a thing you know.
1. It was not a client, it was someone being scammed by a third party, at best it could have been a prospective client.
2. They clearly did NOT 'just hang up', they explained (we have never done takeout, thats not us), they finished their conversation (we said goodbye), then they hung up.
What exactly is your problem with that? They should have sat on the line waiting for the universe to die of heat death?
(Score: 0, Troll) by Anonymous Coward on Sunday February 02 2020, @08:14PM (8 children)
If it had been me I would have tried to convert them into a client. They obviously want my food! May not have worked but at least worth a shot. I could even do a to go order over the phone. Then ring up my lawyer to start proceedings to sue or at the very least which neck I need to wring to get them to stop doing that. As obviously someone is representing me and overcharging my customers and not delivering on the goods. Do that right and it is double payday.
(Score: 0) by Anonymous Coward on Sunday February 02 2020, @08:20PM (5 children)
therein lies the difference between sales and business.
(Score: 0) by Anonymous Coward on Sunday February 02 2020, @08:24PM (4 children)
For a small business owner like a restaurant. They are one in the same. Channel your inner mr krabs! :)
(Score: 3, Troll) by Ethanol-fueled on Sunday February 02 2020, @08:37PM (3 children)
This is no ordinary hole-in-the-wall, this is a San Francisco restaurant with a Michelin Star.
That means that they don't need the extra steenking business, because image is more important. And to snob places like these, making customers wait months for a reservation is a status-symbol to both the restaurant and customer. And if the restaurant is extra-snobby, they won't accept reservations at all and will make their customers wait in mile-long lines wrapped around entire city blocks in exchange for offering their customers the opportunity to take pictures of their plates and post them on Instagram.
Plus, prospective customers who get in the line have the street cred of surviving stepping in poo and needles and running a massive gauntlet full of hungry bums with hands outstretched.
(Score: -1, Redundant) by Anonymous Coward on Sunday February 02 2020, @08:56PM (1 child)
Stars are only for short time. All of the ones I ever frequented are gone. Your rep is your best currency. But so is keeping butts in seats and your margins high and costs low. Also apparently someone is using their name to rip off customers. Just hang up and la de dah away from that? If it is a high end restaurant then even MORE reason to get that sort of thing to 'go away' or you end up as that place that steals money. Not a good look. Even if you did not create that look. People are fickle when it comes to where they eat. The mentality of the mob is a vicious one.
The rest of what you say may be true (or not) but seems more along the lines of sour grapes. I personally would not go to a place like that as they are usually overpriced and overhyped and I do not care for Thai food. There would be I say only 2 places I ever ate at that deserve their rep, and they are still overpriced. So I can not say about this one as I have never ate there. Maybe the line is worth it?
The local cheesecake factory in my city does not take reservations either. Does that make them elite? Not really, they are a chain with mediocre food and typically poor service. They do not have to have call ahead as the lines are always long there. Why spend money on managing that? That is just good business sense for someone who may or may not show....
(Score: 2) by barbara hudson on Monday February 03 2020, @01:08AM
There are scammers who pose as real restaurants, by placing ads on social media targeted to potential customers of those restaurants, but with their own number. They take the order, cook it up and send it out - and collect the big price that the real restaurant charges.
The problem arises when a customer doesn't get their order, can't find the ad they saw and ordered from, and search for the restaurant. They get the real restaurant, not the scammer.
It's criminal fraud.
SoylentNews is social media. Says so right in the slogan. Soylentnews is people, not tech.
(Score: 2) by Mer on Sunday February 02 2020, @10:20PM
You're greatly overplaying single stars restaurants. You'll need a reservation for most nights sure but it's not impossible to get a table for lunch by just showing up. And for the ones that do the line thing, they usually go 30 meters tops.
Shut up!, he explained.
(Score: 1) by khallow on Sunday February 02 2020, @10:21PM
Perhaps you recall that from your extensive reading of the article.
(Score: 0) by Anonymous Coward on Monday February 03 2020, @12:22AM
No, the restaurant was right.
The best case scenario is the "client" wanting free food because "they already paid for it on grubhub and if you don't I'll leave a bad review" and "it'll be good advertisement"
(Score: 0) by Anonymous Coward on Tuesday February 04 2020, @12:37AM
Apparently, if there are not enough words, reading comprehension is difficult for you, as well. :) Should have put that smiley face in my original post.