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posted by Fnord666 on Sunday February 02 2020, @07:31PM   Printer-friendly
from the follow-the-money dept.

Grubhub is faking which restaurants it actually partners with:

Grubhub has a new "growth hacking" strategy that includes creating a restaurant listing on its platform for places it doesn't even partner with. According to a new report by the San Francisco Chronicle and tweets by restaurant owner Pim Techamuanvivit, Grubhub has been allowing customers to order food from its websites from restaurants that haven't technically signed up to be on Grubhub or its subsidiaries' platforms. (Disclosure: my parents own a restaurant that partners with Grubhub.)

Techamuanvivit explains in a Twitter thread that over the weekend, she received a call from a customer claiming their order hadn't been delivered. The only problem: Techamuanvivit's restaurant, Kin Khao, doesn't offer takeout or delivery.

I told him we've never been on it, not in our entirely lifetime as @kinkhao. He sounded really confused, so we said goodbye and I hung up the phone. Then I got a little curious, so I went into the office and googled "kin khao delivery", and guess what came up.. pic.twitter.com/cptMoYtoZu

— Pim Techamuanvivit (@chezpim) January 26, 2020

Previously:
Grubhub's New Strategy Is to Be an Even Worse Partner to Restaurants
Grubhub Says its Contract Allowed It to Create Fake Restaurant Websites
Grubhub Drivers Are Contractors—Not Employees—Judge Rules
Trial to Decide Whether Ex-Grubhub Driver Should be Classified as Employee


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  • (Score: 4, Insightful) by Anonymous Coward on Sunday February 02 2020, @08:40PM (1 child)

    by Anonymous Coward on Sunday February 02 2020, @08:40PM (#952838)

    This sort of 'disruption' is typically called fraud by deciet. You are representing yourself as someone else and profiting off it. Do it right and the bereaved may not care at all. But screw up like this and now they know and you have damaged their reputation. They are not going to be happy and may start to drag in lawyers. For you the risk is low. But the reward is high enough to be worth doing. This sort of fraud is tough to litigate because the loss here is minimal. Piss off the right guy though and they take it personally and they do not care about the losses or how long it takes.

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  • (Score: 3, Interesting) by c0lo on Sunday February 02 2020, @09:04PM

    by c0lo (156) Subscriber Badge on Sunday February 02 2020, @09:04PM (#952851) Journal

    This sort of fraud is tough to litigate because the loss here is minimal.

    Class-action may be an idea. Not like the fraudster limited itself to a single entity.

    --
    https://www.youtube.com/watch?v=aoFiw2jMy-0 https://soylentnews.org/~MichaelDavidCrawford