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posted by Fnord666 on Sunday February 02 2020, @07:31PM   Printer-friendly
from the follow-the-money dept.

Grubhub is faking which restaurants it actually partners with:

Grubhub has a new "growth hacking" strategy that includes creating a restaurant listing on its platform for places it doesn't even partner with. According to a new report by the San Francisco Chronicle and tweets by restaurant owner Pim Techamuanvivit, Grubhub has been allowing customers to order food from its websites from restaurants that haven't technically signed up to be on Grubhub or its subsidiaries' platforms. (Disclosure: my parents own a restaurant that partners with Grubhub.)

Techamuanvivit explains in a Twitter thread that over the weekend, she received a call from a customer claiming their order hadn't been delivered. The only problem: Techamuanvivit's restaurant, Kin Khao, doesn't offer takeout or delivery.

I told him we've never been on it, not in our entirely lifetime as @kinkhao. He sounded really confused, so we said goodbye and I hung up the phone. Then I got a little curious, so I went into the office and googled "kin khao delivery", and guess what came up.. pic.twitter.com/cptMoYtoZu

— Pim Techamuanvivit (@chezpim) January 26, 2020

Previously:
Grubhub's New Strategy Is to Be an Even Worse Partner to Restaurants
Grubhub Says its Contract Allowed It to Create Fake Restaurant Websites
Grubhub Drivers Are Contractors—Not Employees—Judge Rules
Trial to Decide Whether Ex-Grubhub Driver Should be Classified as Employee


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  • (Score: 5, Interesting) by Arik on Sunday February 02 2020, @10:47PM

    by Arik (4543) on Sunday February 02 2020, @10:47PM (#952902) Journal
    If they were actually delivering the food from that restaurant and not deceiving their customers that would be one thing. But they missed on both counts. Their ad and ordering page makes it look like you're ordering from that restaurant, and certainly you'd expect at the very least the food is coming from that restaurant somehow. But the restaurant in question /doesn't offer takeout./

    So it appears they've been taking orders for food from one restaurant, and delivering food from we-don't-know-where, but at any rate NOT from that restaurant.

    This is fraud. Even anarch-capitalists recognise that fraud is incompatible with the whole idea of a free market.
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