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Grubhub is Faking Which Restaurants It Actually Partners With

posted by Fnord666 on Sunday February 02 2020, @07:31PM   Printer-friendly
from the follow-the-money dept.

upstart from IRC writes:

Grubhub is faking which restaurants it actually partners with:

Grubhub has a new "growth hacking" strategy that includes creating a restaurant listing on its platform for places it doesn't even partner with. According to a new report by the San Francisco Chronicle and tweets by restaurant owner Pim Techamuanvivit, Grubhub has been allowing customers to order food from its websites from restaurants that haven't technically signed up to be on Grubhub or its subsidiaries' platforms. (Disclosure: my parents own a restaurant that partners with Grubhub.)

Techamuanvivit explains in a Twitter thread that over the weekend, she received a call from a customer claiming their order hadn't been delivered. The only problem: Techamuanvivit's restaurant, Kin Khao, doesn't offer takeout or delivery.

I told him we've never been on it, not in our entirely lifetime as @kinkhao. He sounded really confused, so we said goodbye and I hung up the phone. Then I got a little curious, so I went into the office and googled "kin khao delivery", and guess what came up.. pic.twitter.com/cptMoYtoZu

— Pim Techamuanvivit (@chezpim) January 26, 2020

Previously:
Grubhub's New Strategy Is to Be an Even Worse Partner to Restaurants
Grubhub Says its Contract Allowed It to Create Fake Restaurant Websites
Grubhub Drivers Are Contractors—Not Employees—Judge Rules
Trial to Decide Whether Ex-Grubhub Driver Should be Classified as Employee

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  • (Score: 2) by barbara hudson on Monday February 03 2020, @01:08AM

    by barbara hudson (6443) <barbara.Jane.hudson@icloud.com> on Monday February 03 2020, @01:08AM (#952960) Journal

    There are scammers who pose as real restaurants, by placing ads on social media targeted to potential customers of those restaurants, but with their own number. They take the order, cook it up and send it out - and collect the big price that the real restaurant charges.

    The problem arises when a customer doesn't get their order, can't find the ad they saw and ordered from, and search for the restaurant. They get the real restaurant, not the scammer.

    It's criminal fraud.

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