Grubhub is faking which restaurants it actually partners with:
Grubhub has a new "growth hacking" strategy that includes creating a restaurant listing on its platform for places it doesn't even partner with. According to a new report by the San Francisco Chronicle and tweets by restaurant owner Pim Techamuanvivit, Grubhub has been allowing customers to order food from its websites from restaurants that haven't technically signed up to be on Grubhub or its subsidiaries' platforms. (Disclosure: my parents own a restaurant that partners with Grubhub.)
Techamuanvivit explains in a Twitter thread that over the weekend, she received a call from a customer claiming their order hadn't been delivered. The only problem: Techamuanvivit's restaurant, Kin Khao, doesn't offer takeout or delivery.
I told him we've never been on it, not in our entirely lifetime as @kinkhao. He sounded really confused, so we said goodbye and I hung up the phone. Then I got a little curious, so I went into the office and googled "kin khao delivery", and guess what came up.. pic.twitter.com/cptMoYtoZu
— Pim Techamuanvivit (@chezpim) January 26, 2020
Previously:
Grubhub's New Strategy Is to Be an Even Worse Partner to Restaurants
Grubhub Says its Contract Allowed It to Create Fake Restaurant Websites
Grubhub Drivers Are Contractors—Not Employees—Judge Rules
Trial to Decide Whether Ex-Grubhub Driver Should be Classified as Employee
(Score: 2) by esperto123 on Monday February 03 2020, @01:33PM (1 child)
Grubhub is probably at fault for not checking (curating) the restaurants they list, but the fraudster is more likely to be someone impersonating her restaurant knowing they don't do delivery than grubhub trying to inflate their listings.
To me grubhub is likely a victim here, an irresponsible one, but still...
(Score: 2) by sjames on Tuesday February 04 2020, @08:06AM
How would Grubhub NOT notice that the place they called the order in to and then picked the food up from was not the place the customer requested food from?