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posted by Fnord666 on Wednesday February 12 2020, @11:57PM   Printer-friendly
from the fine-print-giveth-and-small-print-taketh-away dept.

People Are Jailbreaking Used Teslas to Get the Features They Expect:

People have certain expectations when they buy a car. For example, they expect it to work for years afterwards needing only basic maintenance. They also expect that the purchase price includes ownership of not only the physical car itself but all the software that runs it.

Tesla doesn't agree.

Last week, Jalopnik ran an article about a person who bought a used Tesla from a dealer—who in turn bought it at auction directly from Tesla under California's lemon law buyback program—advertised as having Autopilot, the company's Advanced Driver Assistance System. The entire Autopilot package, which the car had when the dealer bought it, costs an extra $8,000. Then, Tesla remotely removed the software because "Full-Self Driving was not a feature that you had paid for." Tesla said if the customer wanted Autopilot back, he'd have to fork over the $8,000.

Tesla clawing back software upgrades from used cars is not a new practice for the company. "Tesla as a policy has been doing this for years on salvage cars," said Phil Sadow, an independent Tesla repair professional. One former employee, who used to work in an official Tesla service center and asked to remain anonymous because he still works with Tesla in another capacity, said he was told to put the software features back if people complained to avoid bad publicity. He left about a year ago.

But that doesn't mean Tesla owners are helpless. Sadow and others have ways to push back against Tesla by jailbreaking the cars and getting the features owners feel are rightfully theirs.

"As far as I am concerned removing a paid-for feature, regardless of the state of the car, is theft," Sadow said. "It's as if a bunch of guys show up in a van and take your upgraded 20" wheels. Just because it's software, it's no different."


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  • (Score: 0) by Anonymous Coward on Thursday February 13 2020, @05:01PM (1 child)

    by Anonymous Coward on Thursday February 13 2020, @05:01PM (#957762)

    I don't know why there hasn't been more pushback or rioting in the streets over that. I first ran into it about a decade ago. Basic 1040s don't require it, but lots of other filings do. Why isn't anyone complaining about that? Tax information should *NEVER* be required to go through a third party. It is between you and the government, and only optionally through an account agent or tax specialist who should have gone through ethics and privacy classes before ever being allowed near sensitive personal information.

    But that isn't the America we live in anymore.

  • (Score: 0) by Anonymous Coward on Thursday February 13 2020, @06:34PM

    by Anonymous Coward on Thursday February 13 2020, @06:34PM (#957798)

    While I don't like the idea of a 3rd party seeing my taxes, it does appear that this system has been pretty secure to date (famous last words).

    After all, the same 3rd party probably has seen at least parts of Trumps tax returns...and no one has leaked them yet, although plenty have been looking.