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posted by martyb on Thursday February 13 2020, @09:30PM   Printer-friendly
from the At-least-this-time-it-was-not-actually-deleted dept.

Reports are coming in that the Windows 10 KB4532693 cumulative update is loading an incorrect user profile and causing the user's desktop and Start Menu to be reset to default.

On February 11th, Microsoft released the Windows 10 v1909 and v1903 KB4532693 cumulative update as part of their February Patch Tuesday updates.

Since then, reports are starting to come in that after installing the update, some users state that their normal user profile is missing, their desktop files are missing, and everything was reset to default.

Here are links to some of these reports:

[...] The good news is that the update is not wiping your data, but rather renaming the original user profile in the C:\Users folder. If you are affected by this issue, you can look in C:\Users and see if you have a renamed profile ending in .000 or .bak.

Unfortunately, restoring a profile through Registry edits may be a very difficult and risky task for many people.

As some people stated that they could resolve the issue by restarting Windows a few times or uninstalling the KB4532693 update, it is safer to go down this route first if you are affected by this issue.


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  • (Score: 4, Interesting) by Oakenshield on Friday February 14 2020, @02:42PM (2 children)

    by Oakenshield (4900) on Friday February 14 2020, @02:42PM (#958159)

    Are you seriously comparing my choice of Windows over Linux with domestic violence?

    I had never thought about it that way before, but the analogy is very accurate. Many victims of domestic violence stay because they are financially or emotionally dependent. Most Windows users I talk to who refuse to consider alternatives, including Mac, are dependent financially on some particular piece of software to run their business or are (emotionally) dependent on gaming in the Windows world.

    I spent three days cleaning up a ransomware infection and restoring files this week at a place where I consult. Thank God I had set up ransomware proof backup solution based on Linux. In the end I was able to recover and restore everything and no data was lost. I constantly hear complaints from two Windows 10 victims about how the latest update caused their printer to stop printing in color. The next month, the color tab has mysteriously returned. The following month, no color. Yet they stay because they believe they need some program that they cannot substitute. Despite being abused monthly, they always stay. Inertia...

    If any other business repeatedly damaged a product you bought from them after the sale - month after month - even if unintentionally, would you keep going back and re-buying? If they tore it from your hands, broke it and handed it back saying we'll fix it later; maybe next month, would you be so forgiving as we are of Microsoft?

    Starting Score:    1  point
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  • (Score: 2) by DeathMonkey on Friday February 14 2020, @06:51PM (1 child)

    by DeathMonkey (1380) on Friday February 14 2020, @06:51PM (#958237) Journal

    ...are dependent financially on some particular piece of software to run their business or are (emotionally) dependent on gaming in the Windows world.

    So they have system requirements that Linux does not meet?

    • (Score: 2) by Oakenshield on Friday February 14 2020, @07:10PM

      by Oakenshield (4900) on Friday February 14 2020, @07:10PM (#958241)

      Possibly. Sometimes they just do not want to learn something else. i.e. As I said, inertia. Just like an abused mate that doesn't want to find someone else. "He may hit me, but he takes care of me."