Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup's customer service tweeted over the weekend that its SmartFeeders and app's functionality have been restored, Petnet's lack of responsiveness continues to leave many customers frustrated and confused.
Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren't dispensing it on schedule.
But all is not lost. A system update announcement reports:
System Update: SmartFeeders are returning online. There will be a system reset to help stabilize your SmartFeeder's app functionality. We will promptly update you once this has been completed. Scheduled automatic feeds should still dispense on time.
Those darn customers, so impatient, unwilling to wait for their next fix to download. Please check back in one quarter of a galactic rotation. Thank you.
(Score: 0) by Anonymous Coward on Friday February 28 2020, @08:07PM (3 children)
PetnotSmart
(Score: 4, Touché) by DannyB on Friday February 28 2020, @08:56PM
It's not the pet that isn't smart.
People today are educated enough to repeat what they are taught but not to question what they are taught.
(Score: 2) by takyon on Friday February 28 2020, @10:25PM (1 child)
Dead. Pets.
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(Score: 4, Funny) by Pslytely Psycho on Saturday February 29 2020, @09:32AM
Little Pets starved to death,
Internets down and the feeder died,
Pet parents weren't 't there to save them,
Too lazy to feed them themselves.
Dead doggies can't take care of themselves.
Dead kitties can't knock things off the shelf.
Well, we didn't want you anyway
Lalala-lalalalalala-la
Daddy is an agrophile in Texas
Mommy's on the bar most every night
Little doggies's sleeping in the graveyard,
Little kitties buried in the backyard,
Dead doggies can't take care of themselves
Dead kitties can't knock things off the shelf
Well, we didn't love you anyway
Lalala-lalalalalala-la…
With apologies to Alice Cooper....
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