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Australian Consumer Watchdog Sues Valve

posted by janrinok on Saturday August 30 2014, @05:24PM   Printer-friendly
from the always-read-the-small-print dept.

crutchy writes:

Techly.com.au are leading with a story about Valve falling foul of Australian legislation:

The Australian Competition and Consumer Commission (ACCC) has commenced a lawsuit in the Federal Court of Australia against Valve Corporation, alleging that Valve made “false or misleading representations” regarding consumer guarantees by its popular online games service, Steam.

The ACCC’s case alleges that Valve has failed to comply with Australian Consumer Law by refusing to refund games purchased through the network, for any reason.

The very fact that they refuse to refund purchases "for any reason" contravenes Australian consumer protection legislation.

 
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  • (Score: 3, Interesting) by meisterister on Saturday August 30 2014, @06:42PM

    by meisterister (949) on Saturday August 30 2014, @06:42PM (#87624) Journal

    ...is speculation. The only benefit that I see in steam is that there are frequent and often very aggressive price cuts on various games. If the amount refunded is the current asking price for the game (unlikely), then some users, myself included, would use the refund system to make money by buying games while heavily discounted and waiting.

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  • (Score: 5, Insightful) by c0lo on Saturday August 30 2014, @10:38PM

    by c0lo (156) Subscriber Badge on Saturday August 30 2014, @10:38PM (#87668) Journal
    The same record that keeps your account associated with the game you purchased, can be added another field of "the price of purchase" - how hard can it be?
    As long as the refund is done in full (money returned in the same amount as paid), the Australian law is satisfied.
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