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posted by martyb on Tuesday April 07 2020, @03:45AM   Printer-friendly
from the poetic-justice dept.

'Scared to Death' by Arbitration: Companies Drowning in Their Own System

Lawyers and a Silicon Valley start-up have found ways to flood the system with claims, so companies are looking to thwart a process they created.

Teel Lidow couldn't quite believe the numbers. Over the past few years, the nation's largest telecom companies, like Comcast and AT&T, have had a combined 330 million customers. Yet annually an average of just 30 people took the companies to arbitration, the forum where millions of Americans are forced to hash out legal disputes with corporations.

Mr. Lidow, a Silicon Valley entrepreneur with a law degree, figured there had to be more people upset with their cable companies. He was right. Within a few months, Mr. Lidow found more than 1,000 people interested in filing arbitration claims against the industry.

About the same time last year, Travis Lenkner and his law partners at the firm Keller Lenkner had a similar realization. Arbitration clauses bar employees at many companies from joining together to mount class-action lawsuits. But what would happen, the lawyers wondered, if those workers started filing tens of thousands of arbitration claims all at once? Many companies, it turns out, can't handle the caseload.

Hit with about 2,250 claims in one day last summer, for example, the delivery company DoorDash was "scared to death" by the onslaught, according to internal documents unsealed in February in federal court in California.

[ . . . . ] But a federal judge in San Francisco wasn't willing to go along with it. The judge, William Alsup, ordered DoorDash in February to proceed with the American Arbitration Association cases and pay the fees.

In a statement, a spokeswoman for DoorDash said the company "believes that arbitration is an efficient and fair way to resolve disputes."

But in a hearing, Judge Alsup questioned whether the company and its lawyers really believed that.

"Your law firm and all the defense law firms have tried for 30 years to keep plaintiffs out of court," the judge told lawyers for Gibson Dunn late last year. "And so finally someone says, 'OK, we'll take you to arbitration,' and suddenly it's not in your interest anymore. Now you're wiggling around, trying to find some way to squirm out of your agreement."

"There is a lot of poetic justice here," the judge added.

Ah! Gotta love judge Alsup. Back in SCO vs Novell, and in Oracle vs Google. Now this.


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  • (Score: 0) by Anonymous Coward on Tuesday April 07 2020, @04:14AM (3 children)

    by Anonymous Coward on Tuesday April 07 2020, @04:14AM (#979883)

    I'm generally happy with the NY Times, but in this case all the cites in tfa point to NY Times stories. Isn't anyone else covering this?

  • (Score: 0) by Anonymous Coward on Tuesday April 07 2020, @04:50AM (1 child)

    by Anonymous Coward on Tuesday April 07 2020, @04:50AM (#979892)

    News articles often link to other stories on their own site.

    • (Score: 0) by Anonymous Coward on Tuesday April 07 2020, @04:10PM

      by Anonymous Coward on Tuesday April 07 2020, @04:10PM (#979992)

      Corruption! Just like Trump says.

  • (Score: 2) by Pino P on Friday April 10 2020, @05:21AM

    by Pino P (4721) on Friday April 10 2020, @05:21AM (#980760) Journal

    The American Prospect is also covering the DoorDash cases: "Arbitration Storm at DoorDash" by Susan Antilla [prospect.org]

    If your subscription package currently includes Houston Business Journal but not The New York Times, you can read the NYT article there [bizjournals.com]. There also appears to be a copy of the article not behind a paywall at Our Business Time [ourbusinesstime.com].