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posted by Fnord666 on Sunday April 12 2020, @01:57PM   Printer-friendly
from the fishing-for-groceries dept.

People are baiting Instacart workers with huge tips then slashing them to zero:

Instacart workers are being wooed by orders with large tips only to find them dropped to zero after a delivery has been made, according to a new report by CNN. Instacart lets users set their own custom tip with each shopping request, but it also allows them to change it for up to three days after an order is completed to adjust for experience. Workers, however, claim that some users have been abusing this feature, baiting them with big tips to get their shopping requests completed sooner amid the pandemic rush — only to find the tip slashed afterward without much feedback.

One Instacart worker said their tip was dropped from $55 to $0 despite finding everything the customer needed. Another worker claimed their tip changed to $0 since they could not find toilet paper in stock, to which the customer described in the feedback report as "unethical."

[...] Instacart says shoppers who experience tip-baiting can report instances in-app, though some workers say this relies too much on their end and that the company should make a 10 percent-minimum tip mandatory for all orders during the pandemic.


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  • (Score: 0) by Anonymous Coward on Sunday April 12 2020, @02:34PM (1 child)

    by Anonymous Coward on Sunday April 12 2020, @02:34PM (#981512)

    They should be able to sue them in small claims court. If it agreed on before the service is rendered it is a fee, not a tip. A tip is something extra you give afterwards, for service above what was expected.

  • (Score: 0) by Anonymous Coward on Sunday April 12 2020, @03:24PM

    by Anonymous Coward on Sunday April 12 2020, @03:24PM (#981525)

    They probably could, but by the same token, the customers were promised that ability when they made their agreement for the delivery. So, I'd be curious as to how that would work out. On top of which, it would likely be a net negative even if you do win as you'd have to go to court, and those courts are closed right now.