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People are baiting Instacart workers with huge tips then slashing them to zero:
Instacart workers are being wooed by orders with large tips only to find them dropped to zero after a delivery has been made, according to a new report by CNN. Instacart lets users set their own custom tip with each shopping request, but it also allows them to change it for up to three days after an order is completed to adjust for experience. Workers, however, claim that some users have been abusing this feature, baiting them with big tips to get their shopping requests completed sooner amid the pandemic rush — only to find the tip slashed afterward without much feedback.
One Instacart worker said their tip was dropped from $55 to $0 despite finding everything the customer needed. Another worker claimed their tip changed to $0 since they could not find toilet paper in stock, to which the customer described in the feedback report as "unethical."
[...] Instacart says shoppers who experience tip-baiting can report instances in-app, though some workers say this relies too much on their end and that the company should make a 10 percent-minimum tip mandatory for all orders during the pandemic.
(Score: 1, Insightful) by Anonymous Coward on Sunday April 12 2020, @04:44PM
Some of us are handicapped and have difficulty walking all over those huge stores. Yes, they usually have those mobilized carts available, but I'll retain what tattered scraps remain of my dignity, thanks. I use the curb-side pickup, personally, but one of my neighbors uses delivery. He's in a wheelchair, but can put most of the groceries away, so he does that to take some of the load off his wife, who's still working.
Oh, we're both overweight, so you can still mock and deride us for that. The weight gain came after the medical difficulties, but realizing that might require thoughtfulness and compassion from you, and everyone knows better than to hope for any of that.