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posted by Fnord666 on Sunday April 12 2020, @01:57PM   Printer-friendly
from the fishing-for-groceries dept.

People are baiting Instacart workers with huge tips then slashing them to zero:

Instacart workers are being wooed by orders with large tips only to find them dropped to zero after a delivery has been made, according to a new report by CNN. Instacart lets users set their own custom tip with each shopping request, but it also allows them to change it for up to three days after an order is completed to adjust for experience. Workers, however, claim that some users have been abusing this feature, baiting them with big tips to get their shopping requests completed sooner amid the pandemic rush — only to find the tip slashed afterward without much feedback.

One Instacart worker said their tip was dropped from $55 to $0 despite finding everything the customer needed. Another worker claimed their tip changed to $0 since they could not find toilet paper in stock, to which the customer described in the feedback report as "unethical."

[...] Instacart says shoppers who experience tip-baiting can report instances in-app, though some workers say this relies too much on their end and that the company should make a 10 percent-minimum tip mandatory for all orders during the pandemic.


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  • (Score: 2) by JoeMerchant on Sunday April 12 2020, @05:06PM

    by JoeMerchant (3937) on Sunday April 12 2020, @05:06PM (#981584)

    Our delivery orders to Aldi seem to be pushed back to Thursday (when the truck arrives) when we have too many things that they are out of stock at the time... it's pretty frustrating since they promise it at one time, then figure out some things are missing, push it back a day, then figure out there's too much missing to make it worth driving it out, and push it back to Thursday... then we've put in orders that were scheduled for 3 days in the future and had them show up in under 2 hours.

    Right now, there's probably a 300%+ uptick in delivery work, so you've got lots of chaos. Hopefully they figure out how to do it better / more efficiently / cheaper as a result of all this, not holding our breath - we had ~$5 at-home delivery from our local grocery back in 2003, they ran that pilot for about a year then just shut it down cold.

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