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posted by Fnord666 on Sunday April 12 2020, @01:57PM   Printer-friendly
from the fishing-for-groceries dept.

People are baiting Instacart workers with huge tips then slashing them to zero:

Instacart workers are being wooed by orders with large tips only to find them dropped to zero after a delivery has been made, according to a new report by CNN. Instacart lets users set their own custom tip with each shopping request, but it also allows them to change it for up to three days after an order is completed to adjust for experience. Workers, however, claim that some users have been abusing this feature, baiting them with big tips to get their shopping requests completed sooner amid the pandemic rush — only to find the tip slashed afterward without much feedback.

One Instacart worker said their tip was dropped from $55 to $0 despite finding everything the customer needed. Another worker claimed their tip changed to $0 since they could not find toilet paper in stock, to which the customer described in the feedback report as "unethical."

[...] Instacart says shoppers who experience tip-baiting can report instances in-app, though some workers say this relies too much on their end and that the company should make a 10 percent-minimum tip mandatory for all orders during the pandemic.


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  • (Score: 3, Interesting) by DannyB on Sunday April 12 2020, @05:46PM (1 child)

    by DannyB (5839) Subscriber Badge on Sunday April 12 2020, @05:46PM (#981604) Journal

    We use a couple different grocery delivery services.

    We tip them well. I feel sorry for them having to expose themselves to risk so that we get groceries delivered to our front porch.

    It is a valuable service, especially in the days we now live in. Flattening the curve.

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    People today are educated enough to repeat what they are taught but not to question what they are taught.
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  • (Score: 1, Interesting) by Anonymous Coward on Sunday April 12 2020, @07:23PM

    by Anonymous Coward on Sunday April 12 2020, @07:23PM (#981661)

    Same here. I've done two different restaurant deliveries now.

    Normally I do pickup so I can save most of the tip amount. But with delivery, and the current situation, I tipped the amount I'd normally have tipped for eat-in service, just because.