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People are baiting Instacart workers with huge tips then slashing them to zero:
Instacart workers are being wooed by orders with large tips only to find them dropped to zero after a delivery has been made, according to a new report by CNN. Instacart lets users set their own custom tip with each shopping request, but it also allows them to change it for up to three days after an order is completed to adjust for experience. Workers, however, claim that some users have been abusing this feature, baiting them with big tips to get their shopping requests completed sooner amid the pandemic rush — only to find the tip slashed afterward without much feedback.
One Instacart worker said their tip was dropped from $55 to $0 despite finding everything the customer needed. Another worker claimed their tip changed to $0 since they could not find toilet paper in stock, to which the customer described in the feedback report as "unethical."
[...] Instacart says shoppers who experience tip-baiting can report instances in-app, though some workers say this relies too much on their end and that the company should make a 10 percent-minimum tip mandatory for all orders during the pandemic.
(Score: 2, Informative) by Anonymous Coward on Monday April 13 2020, @12:49AM (3 children)
Sure, it is, the tip is just for the delivery, not the underlying goods. If you're too dense to know how much the day of, then perhaps this isn't you. With 3 days to reduce the tip it makes it that much harder for drivers to fight or address the quality issue.
Starbucks gives customers like 4 hours to add or change tips when ordering via the app. Seems reasonable.
Then again, you're more interested in kicking people while they're down, so fuck you.
(Score: 1) by khallow on Monday April 13 2020, @01:34AM (2 children)
Again, one doesn't magically know of all the problems that could result from a delivery at the time of delivery, particularly if nobody is home at the time of delivery.
(Score: 0) by Anonymous Coward on Monday April 13 2020, @02:39PM (1 child)
Yes, you do. These are delivery drivers. Check the expiration date and that everything looks OK and that's that. If that's not good enough, get off your lazy ass and do your own shopping.
These people are taking on significant risk in order to allow others to stay at home. A bit of fucking appreciation and respect is asking so very little. Especially, since so many of the people getting these deliveries are the same people benefiting from a rigged economy that leads the rest of us to have to take on additional risk in order to keep you people from starving.
(Score: 1) by khallow on Monday April 13 2020, @02:41PM
And if you're not home when the delivery happens?