Stories
Slash Boxes
Comments

SoylentNews is people

posted by Fnord666 on Sunday April 12 2020, @01:57PM   Printer-friendly
from the fishing-for-groceries dept.

People are baiting Instacart workers with huge tips then slashing them to zero:

Instacart workers are being wooed by orders with large tips only to find them dropped to zero after a delivery has been made, according to a new report by CNN. Instacart lets users set their own custom tip with each shopping request, but it also allows them to change it for up to three days after an order is completed to adjust for experience. Workers, however, claim that some users have been abusing this feature, baiting them with big tips to get their shopping requests completed sooner amid the pandemic rush — only to find the tip slashed afterward without much feedback.

One Instacart worker said their tip was dropped from $55 to $0 despite finding everything the customer needed. Another worker claimed their tip changed to $0 since they could not find toilet paper in stock, to which the customer described in the feedback report as "unethical."

[...] Instacart says shoppers who experience tip-baiting can report instances in-app, though some workers say this relies too much on their end and that the company should make a 10 percent-minimum tip mandatory for all orders during the pandemic.


Original Submission

 
This discussion has been archived. No new comments can be posted.
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
  • (Score: 2) by edIII on Monday April 13 2020, @06:32PM

    by edIII (791) on Monday April 13 2020, @06:32PM (#982129)

    Sometimes the employers take the tips too. That's what one of the shitty anti-worker things Trump did, make it easier for employers to steal tips.

    In this case, I vote with my wallet and refuse to use Instacart because I hear they treat the workers crappy. Same with Uber, I've never ever ordered one.

    Always, Always, I tip in *cash*. In fact, for food delivery services, I actually leave 0% tip but write into the driver instructions that a 20% cash tip is waiting for them. If Instacart demanded a 10% tip, I would demand to know if Instacart retains *any* of that tip of themselves, or if 100% of tip goes to the employee. Since I probably wouldn't get a satisfactory answer, I can't see myself shopping with them.

    The best thing to do with the gig economy, is not to participate in it *at all*. It's just abuse and servitude, not well paying jobs that allow anyone to get ahead in life, or work towards a retirement that doesn't involve them slaving away till 75.

    --
    Technically, lunchtime is at any moment. It's just a wave function.
    Starting Score:    1  point
    Karma-Bonus Modifier   +1  

    Total Score:   2