Stories
Slash Boxes
Comments

SoylentNews is people

posted by martyb on Sunday June 07 2020, @06:14AM   Printer-friendly
from the getting-a-little-less-tippy dept.

Instacart makes changes to tip policy following shopper complaints – TechCrunch:

Instacart announced today that it is changing its tip policy to protect its growing shopper network from tip-baiting. Tip-baiting, a grotesque tactic, is when customers bait shoppers with a big tip and then reduce the tip to zero after they receive their groceries. It emerged as Instacart's demand skyrocketed due to the pandemic and people being unable to go to the grocery store.

Instacart continues to say that tip-baiting is rare and that less than 0.5% of orders have tips removed after delivery. It says tip totals have doubled for shoppers since the COVID-19 pandemic began. However, the policy change shows progress on how the company treats its shopper network, who have been essential as shelter-in-place orders keep people and the immunocompromised from going to grocery stores.

Instacart is now requiring customers who remove tips after delivery to leave feedback, and claims it will deactivate any customer who consistently removes tips. The company also said that it is reducing the tip-adjustment window (the time period for how long a customer can change the tip) from three days to 24 hours.


Original Submission

 
This discussion has been archived. No new comments can be posted.
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
  • (Score: 1, Insightful) by Anonymous Coward on Sunday June 07 2020, @11:00AM (1 child)

    by Anonymous Coward on Sunday June 07 2020, @11:00AM (#1004464)

    Bait shoppers with a big tip and then throw acid in their face when they deliver your order. It's still allowed under Instacart's terms of service.

    Starting Score:    0  points
    Moderation   +1  
       Insightful=1, Total=1
    Extra 'Insightful' Modifier   0  

    Total Score:   1  
  • (Score: 0) by Anonymous Coward on Monday June 08 2020, @02:36AM

    by Anonymous Coward on Monday June 08 2020, @02:36AM (#1004709)

    What the hell is wrong with you?