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posted by chromas on Thursday July 16 2020, @02:54AM   Printer-friendly
from the thanks-for-the-update dept.

Microsoft Outlook is crashing worldwide with 0xc0000005 errors, how to fix:

Microsoft Outlook is immediately crashing worldwide when users start the application, with 0xc0000005 errors displayed in the Windows Event Viewer.

These crashes started occurring over the last hour, and reports are flooding in from users all over the world.

Users who examined their Application event logs will see an error log stating that the OUTLOOK.EXE program has crashed with an exception code 0xc0000005.

[...] The Microsoft 365 Status Twitter account has tweeted that this is being caused by new update and that they are investigating the issue.

In an incident status message in the Microsoft 365 Admin Center titled 'EX218604: Users experiencing Outlook connection issues and crashes', Microsoft suggests users use web and mobile clients until the issue is resolved.

[...] If Microsoft Outlook is crashing for you, you can resolve the issue by either starting Microsoft Outlook in Safe Mode or rolling back to a previous version of Microsoft Outlook.

The article provides step-by-step instructions for the workarounds.


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  • (Score: 2, Informative) by ShadowSystems on Thursday July 16 2020, @03:38AM (2 children)

    by ShadowSystems (6185) <ShadowSystemsNO@SPAMGmail.com> on Thursday July 16 2020, @03:38AM (#1022256)

    I use O2010 as a stand-alone install (just Outlook, none of the rest of the MS Office suite) on Win7Pro64.
    I don't use Exchange, am not a Active Directory user, & don't use either the Outlook.com or O365 sites.
    As such my copy of O2010 seems to be fine.
    WinUpdate didn't include anything for it (just the definitions for Defender) & so there was no change to the program that might have caused such outages.
    Granted, there won't be any updates because my choice of OS is "too old" (snorts in derrision), but that doesn't change the fact that the headline in my RSS feed made me wonder WTF.
    "Win10 Outlook for Active Directory, Exchange, Office.com, or Office365 are all havving issues" would have been a more accurate title.
    I'm sorry if you have been affected by the crash, but I'm gonna be smug atop this castle wall while I taunt you like a Frenchman mocking the English ka-niggits. =-)P

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  • (Score: 0) by Anonymous Coward on Thursday July 16 2020, @04:48PM

    by Anonymous Coward on Thursday July 16 2020, @04:48PM (#1022470)

    Shadow Systems, the Windows user. lmao.

  • (Score: 0, Disagree) by Anonymous Coward on Thursday July 16 2020, @08:14PM

    by Anonymous Coward on Thursday July 16 2020, @08:14PM (#1022556)

    dude, srsly give linux a look!
    it will give you some head_ache but that is because removing all that m$cruft way of thinking from your brain is not a easy process, so don't blame linux.
    windblows7 is SOL and letting it see a active network connection will spell doom sooner then later.
    also don't forget that there's no activation key with linux and you can willy-nilly copy it around a gazillion times.
    no m$ bullshit as with oem retail version being limited to so-and-so many lightning strick induced hardware changes before it gets a mothership command to stop working.
    in a way one has to admire the shear ev1l of m$ being able to profit from the most destructive forces in nature (natural electrical discharge -vs- tiny transistors).