When managers create a culture where employees know the boss puts employees' needs over his or her own, measureable [sic] improvements in customer satisfaction, higher job performance by employees, and lower turnover are the result, according to research by Robert Liden, Sandy Wayne, Chenwei Liao, and Jeremy Meuser, that has just been published in the Academy of Management Journal.
Employees feel the most valued, and in return give back to the company and its customers when their bosses create a culture of trust, caring, cooperation, fairness and empathy. According to Sandy Wayne one of the authors of the research, "The best business leadership style is far from, 'Do this. Don't do that.' A servant leader looks and sounds a lot more like, 'Is there anything I can do to help you?' Or, 'Let me help you....' Or, 'What do you need to...?' This approach helps employees reach their full potential."
The study was conducted at the Jason's Deli national restaurant chain, and the sample included:
961 employees
71 Jason's Deli restaurants
10 metropolitan areas.
The findings were based on data from surveys completed by managers, employees, and customers, and data from corporate records.
http://www.eurekalert.org/pub_releases/2015-05/ub-wb042915.php
[Study]: http://amj.aom.org/content/57/5/1434
[Also Covered By]: http://phys.org/news/2015-05-bosses-employees.html
[Source]: http://business.uic.edu/docs/default-source/chrm-documents/2015-website-servant-leadership-and-serving-culture-linden-wayne-liao-meuser.pdf?sfvrsn=2 [PDF]
(Score: 2) by Thexalon on Thursday May 07 2015, @01:41AM
As long as that doesn't turn into a pattern of speech that starts off "Hey Peter, what's happening?"
The only thing that stops a bad guy with a compiler is a good guy with a compiler.
(Score: 2) by aristarchus on Thursday May 07 2015, @07:11AM
As long as that doesn't turn into a pattern of speech that starts off "Hey Peter, what's happening?"
"And, umm, about those TPS reports . . . .. "
I am in awe over how a single cinematic production could have captured the essence of modern existence, in so many ways, from smashing a printer to Jennier Aniston. Never to be repeated. If I had a boss, I would make sure that he knew where my stapler was.