When managers create a culture where employees know the boss puts employees' needs over his or her own, measureable [sic] improvements in customer satisfaction, higher job performance by employees, and lower turnover are the result, according to research by Robert Liden, Sandy Wayne, Chenwei Liao, and Jeremy Meuser, that has just been published in the Academy of Management Journal.
Employees feel the most valued, and in return give back to the company and its customers when their bosses create a culture of trust, caring, cooperation, fairness and empathy. According to Sandy Wayne one of the authors of the research, "The best business leadership style is far from, 'Do this. Don't do that.' A servant leader looks and sounds a lot more like, 'Is there anything I can do to help you?' Or, 'Let me help you....' Or, 'What do you need to...?' This approach helps employees reach their full potential."
The study was conducted at the Jason's Deli national restaurant chain, and the sample included:
961 employees
71 Jason's Deli restaurants
10 metropolitan areas.
The findings were based on data from surveys completed by managers, employees, and customers, and data from corporate records.
http://www.eurekalert.org/pub_releases/2015-05/ub-wb042915.php
[Study]: http://amj.aom.org/content/57/5/1434
[Also Covered By]: http://phys.org/news/2015-05-bosses-employees.html
[Source]: http://business.uic.edu/docs/default-source/chrm-documents/2015-website-servant-leadership-and-serving-culture-linden-wayne-liao-meuser.pdf?sfvrsn=2 [PDF]
(Score: 2) by PartTimeZombie on Thursday May 07 2015, @02:55AM
Oceania? Would you be working at Media Works in New Zealand? That story sounds like them, but could quite easily be Television New Zealand I suppose.
I'm told most of their management have no clue what business they're in.