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Ask Soylent: Is Oracle Linux Support Worth the Money?

posted by janrinok on Wednesday June 03 2015, @08:04AM   Printer-friendly
from the support-costs-versus-business-output dept.

An Anonymous Coward writes:

My organization recently deployed about 60 servers running Oracle Linux. I have worn a few different hats (SW Engineer, Systems Administration, Help Desk) over about 12 years of computing experience, and I have only ever had to use tech support for an Linux OS related problem once, and it was related to converting Red Hat classic subscriptions to the new subscription manager. I have developed software using C, C++, and Python. I have also resolved problems with open source software by downloading the source, fixing bugs, recompiling, and finally submitting the fix upstream.

Other than having someone to yell at, is there any benefit to paying for support? Would be better to just set aside some cash to pay a consultant if there is something I can't figure out myself?

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  • (Score: 1, Redundant) by MichaelDavidCrawford on Wednesday June 03 2015, @08:10AM

    by MichaelDavidCrawford (2339) Subscriber Badge <mdcrawford@gmail.com> on Wednesday June 03 2015, @08:10AM (#191492) Homepage Journal

    ... but in the case of Mac OS X, I get all the support I need through the developer mailing lists, stack overflow and Apple's Bug Report website [apple.com] (also known as "Radar").

    I expect the oracle database and much of its related software is closed-source, but most of the rest of your software is open source. That's the case with OS X as well.

    However Apple doesn't really regard paid support as a way to make money, Apple sells computers and iGadgets. I expect a company like Oracle does make quite a lot of its money from support. That leads me to suggest that if you have a problem but don't have a paid contract they aren't going to want to help you out.

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  • (Score: 2, Touché) by Han Held on Wednesday June 03 2015, @05:25PM

    by Han Held (216) on Wednesday June 03 2015, @05:25PM (#191688)

    ...but my samsung plays movies and I get all the help I could want from my cousin. And since companies are interchangeable (regardless of their specialties and regardless of which market segments they serve) I feel that my experience with my samsung wholly qualifies me to make a comment about Oracle, even though I proudly know nothing about them!

  • (Score: 2) by davester666 on Thursday June 04 2015, @06:53AM

    by davester666 (155) on Thursday June 04 2015, @06:53AM (#191939)

    Really? You get 'support' via Apple's bug report website. I mean, something other than 'duplicate'.

    The other stuff is ok, but Radar is 99.9% a one-way street, from you to Apple.