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from the support-costs-versus-business-output dept.
My organization recently deployed about 60 servers running Oracle Linux. I have worn a few different hats (SW Engineer, Systems Administration, Help Desk) over about 12 years of computing experience, and I have only ever had to use tech support for an Linux OS related problem once, and it was related to converting Red Hat classic subscriptions to the new subscription manager. I have developed software using C, C++, and Python. I have also resolved problems with open source software by downloading the source, fixing bugs, recompiling, and finally submitting the fix upstream.
Other than having someone to yell at, is there any benefit to paying for support? Would be better to just set aside some cash to pay a consultant if there is something I can't figure out myself?
Original Submission
(Score: 2) by morgauxo on Wednesday June 03 2015, @02:17PM
Paid support keeps the business types within the company feeling happy. Sometimes you just have to do that. Of course.. you will still solve 99.9% of your problems with a quick Google search. Just think of it not as support that you are paying for but rather it's a necessary tax to keep the business types off your back.
(Score: 2) by Joe Desertrat on Wednesday June 03 2015, @05:36PM
Paid support keeps the business types within the company feeling happy. Sometimes you just have to do that. Of course.. you will still solve 99.9% of your problems with a quick Google search. Just think of it not as support that you are paying for but rather it's a necessary tax to keep the business types off your back.
Until they feel like cutting costs and decide that since they pay for a support contract they don't need you.