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posted by janrinok on Wednesday June 03 2015, @08:04AM   Printer-friendly
from the support-costs-versus-business-output dept.

My organization recently deployed about 60 servers running Oracle Linux. I have worn a few different hats (SW Engineer, Systems Administration, Help Desk) over about 12 years of computing experience, and I have only ever had to use tech support for an Linux OS related problem once, and it was related to converting Red Hat classic subscriptions to the new subscription manager. I have developed software using C, C++, and Python. I have also resolved problems with open source software by downloading the source, fixing bugs, recompiling, and finally submitting the fix upstream.

Other than having someone to yell at, is there any benefit to paying for support? Would be better to just set aside some cash to pay a consultant if there is something I can't figure out myself?


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  • (Score: 4, Interesting) by Phoenix666 on Wednesday June 03 2015, @04:10PM

    by Phoenix666 (552) on Wednesday June 03 2015, @04:10PM (#191650) Journal

    You have written the definitive post on this subject. You hit the nail on the head. This is why I love Soylent: people who know what they're talking about cutting through bullshit and saying things plainly.

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    Washington DC delenda est.
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