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Ask Soylent: Is Oracle Linux Support Worth the Money?

posted by janrinok on Wednesday June 03 2015, @08:04AM   Printer-friendly
from the support-costs-versus-business-output dept.

An Anonymous Coward writes:

My organization recently deployed about 60 servers running Oracle Linux. I have worn a few different hats (SW Engineer, Systems Administration, Help Desk) over about 12 years of computing experience, and I have only ever had to use tech support for an Linux OS related problem once, and it was related to converting Red Hat classic subscriptions to the new subscription manager. I have developed software using C, C++, and Python. I have also resolved problems with open source software by downloading the source, fixing bugs, recompiling, and finally submitting the fix upstream.

Other than having someone to yell at, is there any benefit to paying for support? Would be better to just set aside some cash to pay a consultant if there is something I can't figure out myself?

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  • (Score: 2) by davester666 on Thursday June 04 2015, @06:53AM

    by davester666 (155) on Thursday June 04 2015, @06:53AM (#191939)

    Really? You get 'support' via Apple's bug report website. I mean, something other than 'duplicate'.

    The other stuff is ok, but Radar is 99.9% a one-way street, from you to Apple.

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  • (Score: 2) by MichaelDavidCrawford on Thursday June 04 2015, @10:13AM

    by MichaelDavidCrawford (2339) Subscriber Badge <mdcrawford@gmail.com> on Thursday June 04 2015, @10:13AM (#191981) Homepage Journal

    yeah I do get some duplicates and the occasional pilot error.

    They've fixed a couple kernel bugs that I reported though. It's not that I get support through radar exactly but that apple will fix the bugs I report.

    --
    Yes I Have No Bananas. [gofundme.com]