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posted by martyb on Saturday June 13 2015, @08:14PM   Printer-friendly
from the It's-Milliner-Time! dept.

We put a lot of trust in big companies, so when they let us down it can have serious consequences.

I recently went shopping for a new computer. I wanted a low-end laptop for light work, and the HP Stream seemed like a good deal. That deal was made even sweeter when Best Buy offered to sell me a returned one for almost 20 percent off. The salesman assured me that it was in like-new condition and that they would honor all warranties. Sold.

I always get a little thrill opening a new gadget. The computer looked like it had never been touched and all the paperwork was still in sealed bags. There was even a slip of paper in the box with the ID of the tech who cleaned and certified the unit.

So it surprised me when I booted up and saw someone else's name and Hotmail address at the login prompt. So much for like-new!

As I stared at the full name and e-mail address of the previous owner—let's call him David—I wondered. Could I get into this computer another way? It was mine after all. And how much more could I learn about him? How bad of a mistake had the store made?

Any similar stories out there Soylentils care to share?


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  • (Score: 1) by Bill Evans on Saturday June 13 2015, @11:12PM

    by Bill Evans (1094) on Saturday June 13 2015, @11:12PM (#195912) Homepage

    Well, no. The purpose of a negative review is not revenge, but to warn others. If he got $160, that doesn't lessen the need to warn others.