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posted by janrinok on Wednesday June 17 2015, @04:04AM   Printer-friendly
from the promises,-promises dept.

http://arstechnica.com/business/2015/06/internet-nightmare-att-sells-broadband-to-your-neighbors-but-not-to-you/

Mark Lewis and his wife bought a house in Winterville, Georgia, in August 2012. They figured getting Internet service would be as simple as calling up AT&T, because the prior owners had AT&T DSL (Digital Subscriber Line). The neighbors also have AT&T DSL service providing about 3Mbps.

"The previous owners had left their DSL modem and everything in the house," Lewis told Ars. But when he called AT&T, the company said they were "at maximum capacity, but if someone else in your neighborhood terminates their service that should open up something for you."

In October 2013, two of Lewis' neighbors moved out, and he called AT&T to see if that opened up a spot for him. The answer was no. It continues to be no.

Lewis isn't alone. Nearly a decade after AT&T promised the US government that it would bring broadband Internet service to 100 percent of its wireline telephone territory, many people who are desperate for AT&T Internet face a maddening problem. They can get AT&T phone service through the DSL-capable copper cables coming into their homes, their neighbors have DSL Internet service from AT&T, but they themselves cannot get wired Internet service because AT&T claims its network is full.

A handful of people like Lewis, people who have been refused DSL service by AT&T, contacted Ars after we last wrote about AT&T's broadband shortcomings. Together, these stories highlight a confounding situation involving minimal oversight, miscommunication, and millions of customers left with sub-broadband speeds or no Internet service at all.


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  • (Score: 0) by Anonymous Coward on Wednesday June 17 2015, @05:56AM

    by Anonymous Coward on Wednesday June 17 2015, @05:56AM (#197163)

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  • (Score: 2) by paulej72 on Wednesday June 17 2015, @11:42AM

    by paulej72 (58) on Wednesday June 17 2015, @11:42AM (#197215) Journal

    I did not realize that changing the text would break the button. Will be fixed today.

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    Team Leader for SN Development